Assistant General Manager (SFO)

Clearfield; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation structure

3 weeks paid time off

$100 monthly wellness stipend

401k Retirement Plan with company match

Comprehensive benefit offerings

Job summary

Clearfield is seeking an Assistant General Manager to lead daily operations at an airport location. The ideal candidate will ensure security standards are met while fostering a strong team environment.

This position requires leadership experience in high-volume settings, excellent communication skills, and a commitment to team development.

The role offers a competitive salary between $85,000 and $120,000 based on skills and experience, along with comprehensive benefits.

Qualifications

• At least 5 years of leadership experience in a high volume, customer-facing environment.
• Self-motivated and team-oriented.
• Excellent leadership and organizational skills.

Responsibilities

• Support the General Manager in daily operations.
• Ensure compliance with security and service standards.
• Hire and develop a diverse team to meet objectives.

Skills

Leadership experience

Interpersonal skills

Organizational skills

Teamwork

Customer service

Job description

About CLEAR:

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

As Assistant General Manager, you will support the General Manager in leading and driving the daily operations of your location for a team of Ambassadors and Managers. The ideal candidate for this position thrives in a fast-paced environment, and is a hands‑on coach for security, customer service and sales.

Key Responsibilities Include:

• Spend at least 80% of time on the floor in a customer‑facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Complete administrative tasks & manage labor to ensure highest utility, and oversight of payroll and scheduling
• Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary.
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Support smaller regional airports as acting General Manager when permanent GMs are out on PTO, leave, role vacancy
• Deep understanding of technology and processes; ability to troubleshoot
• Ensures the team maintains the equipment, signage, and facility to meet brand standards

Ideal candidates will have:

• At least 5 years of leadership experience in a high volume, fast‑paced, and customer‑facing environment (i.e. retail, restaurants, hospitality, rental cars).
• You are self‑motivated, positive and possess a passion for fostering a great sense of teamwork.
• You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team.
• Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever‑changing environment.
• Experience reviewing and reporting on KPIs on a regular basis.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non‑traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
• Required to successfully complete a government background investigation

The total compensation range for this role is $85,000.00-$120,000.00 / year depending on level of skills and experience.

This range represents the combined base salary and incentive compensation consistent with our current compensation program for this position at CLEAR. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.

Perks of Being a Team Member at CLEAR!

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company‑paid holidays
• $100 monthly wellness stipend for health and fitness‑related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company‑paid disability and life insurance
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company!
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.