Assistant General Manager Sbarro Ernie Pyle Travel Plaza

Applegreen (US) Welcome Centers; Howe (IN); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Applegreen (US) Welcome Centers in Howe, Indiana, is seeking an Assistant General Manager to support daily operations and learn important management skills. The role involves supervising staff, delivering performance feedback, and ensuring customer satisfaction in a fast-paced environment.

The ideal candidate will have strong leadership abilities and at least 2 years of experience in a quick service restaurant or similar role. Responsibilities also include addressing customer needs, motivating staff, and upholding brand standards.

Formación

• 2+ years of experience in quick service restaurant or similar management.
• Ability to lift/push objects weighing over 30 lbs.
• Flexible and open work schedule.

Responsabilidades

• Deliver performance feedback and set goals for associates.
• Supervise non-management staff and manage store operations.
• Address customer needs and resolve issues.

Conocimientos

Leadership

Customer service

Communication

Team motivation

Descripción del empleo

Overview

What We Do

At Applegreen, we refresh travelers on their journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Role

Assistant General Manager

What You’ll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

Role Priorities And Responsibilities

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

Skills, Experience And Educational Requirements

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• 2* Years experience in quick service restaurant or similar management operations
• Flexible and open work schedule
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).