Assistant General Manager - San Diego Airport Retail Multi-Unit

Paradies Lagardère; San Diego (CA); On-site; USD 68,000 - 72,000; Full time

Job summary

A leading airport retail concessionaire in San Diego is seeking a Retail Manager to drive performance metrics and deliver exceptional customer experience through effective team management. The ideal candidate should have strong analytical, communication, and interpersonal skills, with the ability to work flexible hours in a fast-paced environment. The role involves motivating the team, achieving financial budgets, and ensuring operational standards are met.

Qualifications

• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced and deadline-oriented environment.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Responsibilities

• Motivate team through company’s vision and values.
• Communicate clear expectations and hold team accountable.
• Lead and inspire a customer service culture.
• Recruit, hire, develop, and retain top sales talent.
• Train and continuously develop teams.
• Achieve predetermined financial budgets.

Skills

Analytical skills

Interpersonal skills

Problem-solving skills

Planning skills

Verbal communication skills

Written communication skills

Team collaboration

Job description

Established in 1960, Paradies Lagardere is an Atlanta-based family-owned business operating over 950 stores in 100+ airports throughout the United States and Canada and has been recognized by World Airport Revenue News, the airport industry's leading publication, as the "Best Airport Retailer" for 25 consecutive years. With extensive experience in operating both local and national brands, including CNBC, PGA TOUR, Brooks Brothers, Brighton Collectibles, Harley Davidson, Pandora, Spanx, etc. Paradies Lagardere operates in more airports than any other retail concessionaire.

The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Responsibilities

• Motivate team through our company’s vision and direction to encompass our core values
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
• Train and continuously develop teams
• Provide consistent performance feedback
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
• Ensure that all visual directives are executed seamlessly
• Direct and execute strategic merchandising to maximize sales and presentation standards
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
• Achieve predetermined financial budgets to include payroll containment
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location

Qualifications

• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
• Strong verbal and written communication skills
• Collaborative skills and ability to work well within a team
• Ability to work in a fast-paced and deadline-oriented environment
• Ability to work a flexible schedule, including holidays, nights and weekends

Salary range $68,640 to $72,000

Equal Opportunity Employer
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