Assistant General Manager-Reverse Logistics

Williams-Sonoma, Inc. Supply Chain; Olive Branch (MS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous employee discounts on all WS&

401(k) and investment opportunities

Paid vacations and holidays

Job summary

Williams‑Sonoma, Inc. is seeking an Assistant General Manager for Reverse Logistics in Olive Branch, MS. You will lead shift performance, drive safety, service, quality, and cost while ensuring seamless execution across the operation.

You will coach front‑line leaders, implement continuous improvements, and balance daily needs with longer‑term strategic goals to scale the business efficiently.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field.
• 5–7 years of progressive leadership experience in distribution, logistics, or fulfillment operations.
• This is an onsite, in‑office role.
• Demonstrated success leading people, process, and performance in a high‑volume operation.
• Strong ability to communicate with clarity, set direction, and influence across multiple levels.

Responsibilities

• Own shift-level performance across safety, service, quality, cost, and productivity.
• Maintain high performance standards across all functions, ensuring consistency with first‑shift execution.
• Coach and develop front‑line leaders and high‑potential talent to build a strong internal leadership pipeline.
• Set clear direction, reinforce expectations, and align leaders around priorities and execution.
• Balance daily execution with longer‑term operational improvements.

Skills

Leadership

Communication

Team management

Strategic thinking

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

WMS systems

Job description

Assistant General Manager – Reverse Logistics

Title: Assistant General Manager – Reverse Logistics

ID: 32865224412 | Reported To: Michael Toner | Department: 3180 – Consolidated Returns | Shift: Monday – Friday | Grade Level: 21 | Employment Type: Full Time Exempt | Location: Olive Branch, MS

About Williams‑Sonoma

Since its founding in 1956, Williams‑Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with best known and most beloved brands in home furnishings, including Williams‑Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail‑order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery, and are looking for a job with a strong opportunity for gaining new skills and for advancement, our Supply Chain Organization could be the right place for you.

Williams‑Sonoma, Inc. is recognized for continuous action and progress, including the following accolades: Barr's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people‑first organization.

Supply Chain Overview

• Over 4,000 full‑time associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams‑Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final‑mile furniture hubs.
  • Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates in Mississippi.
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full‑time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

Position Overview

This role is for a leader who combines operational rigor, people leadership, and strategic thinking with the ability to communicate clearly, make sound decisions quickly, and drive consistent execution in a fast‑moving environment. The strongest candidates bring urgency without chaos, close loops consistently, and know how to scale teams and operations through both peak demand and day‑to‑day execution.

Key Responsibilities

• Own shift‑level performance across safety, service, quality, cost, and productivity.
• Maintain high performance standards across all functions, ensuring consistency with first‑shift execution.
• Make sound, real‑time decisions to keep the operation moving and resolve issues quickly and effectively.
• Ensure strong shift handoff discipline, operational continuity, and follow‑through on key priorities.
• Think critically in a fast‑paced environment where priorities, volume, and operational needs can shift quickly.
• Coach and develop front‑line leaders and high‑potential talent to build a strong internal leadership pipeline.
• Set clear direction, reinforce expectations, and align leaders around priorities and execution.
• Drive a culture of accountability, urgency, ownership, and follow‑through across the shift.
• Partner with HR and site leadership on succession planning and leadership development.
• Reinforce a People‑First environment grounded in respect, clarity, consistency, and performance expectations.
• Monitor performance closely and take immediate action to close gaps in productivity, quality, service, and cost.
• Lead and support continuous improvement efforts that strengthen execution, improve scalability, and remove operational friction.
• Identify root causes, challenge outdated processes, and implement better ways of working.
• Ensure strong inventory accuracy, process discipline, and operational consistency.
• Balance daily execution with longer‑term operational improvements.
• Manage labor, staffing, and workflow to align with volume, service needs, and operational demands.
• Scale the operation up or down quickly based on changing business conditions, seasonal peaks, and shifting priorities.
• Maintain strong command of WMS systems, labor planning, and operational data to guide decision‑making.
• Lead through variability and operational challenges with confidence, discipline, and sound judgment.
• Ensure the operation consistently meets service commitments and quality expectations.
• Build a culture where every shift owns the customer outcome, not just the output.
• Maintain execution standards during both steady‑state operations and peak periods.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field and 5–7 years of progressive leadership experience in distribution, logistics, or fulfillment operations.
• In lieu of a degree, 7–9 years of progressively responsible leadership experience in distribution or logistics will be considered.
• This is an onsite, in‑office role.
• Demonstrated success leading people, process, and performance in a complex, high‑volume operation.
• Strong ability to communicate with clarity, set direction, and influence across multiple levels.
• Proven track record of follow‑up, follow‑through, and execution discipline.
• Demonstrated operational savvy, sound judgment, and the ability to make effective decisions in real time.
• Proven ability to manage multiple priorities in a dynamic, fast‑paced environment.
• Experience leading effectively through seasonal peaks, volume surges, or other demand‑driven operational shifts.

Preferred Qualifications

• Experience in high‑volume retail, big‑box, furniture, or omnichannel distribution environments.
• Reverse Logistics, Lean, Six Sigma, or other continuous improvement experience.
• Strong understanding of safety leadership and OSHA standards.
• Experience developing leaders in a multi‑shift operation.
• Exposure to automation, advanced operational systems, or process‑enhancing technology.

Physical Requirements

• Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods.
• Able to move, lift, or carry heavy objects or materials up to 65 pounds.

Benefits

• Generous discount on all Williams‑Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and holidays (in some locations).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans, and pet insurance.
• For more information on our benefits, visit MyWSIBenefits.com.
• To learn more about our Supply Chain culture and regional associate events, visit https://shorturl.at/R3OAX.

EEO Statement

Williams‑Sonoma is an Equal Opportunity Employer.