Assistant General Manager NE - Sawgrass Mills

Gap; Fort Lauderdale (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

50% merchandise discount across Gap/BN

Paid Time Off

401(k) with company match

Employee stock purchase plan

Medical, dental, vision insurance

Volunteer hours

Job summary

Gap Inc. in Fort Lauderdale is seeking an Assistant General Manager to collaborate with the General Manager to execute store business plan and lead a high performing team to deliver best-in-class customer experience.

You will recruit, coach, and develop managers and staff, ensuring omni-channel and operational excellence. You may lead in GM’s absence and promote the brand while driving profitable sales growth.

Qualifications

• 2–4 years of retail management experience.
• High school diploma or equivalent.
• Strong communication with customers and team.
• Proven ability to coach and mentor staff.

Responsibilities

• Build effective teams and drive high performance.
• Support achievement of store performance goals.
• Recruit, hire, onboard, and develop managers and employees.
• Coach and provide feedback to build capabilities.
• Lead the team in the absence of the General Manager.
• Ensure SOPs are followed and omni-channel experience is delivered.

Skills

Leadership

Communication

Team development

Metrics-driven

Time management

Customer focus

Education

High school diploma or equivalent

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

About The Role

As an Assistant General Manager, you’ll work with the General Manager to create, execute and maintain the store business plan. You’re a critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. You’ll lead others by teaching and coaching Assistant Managers, Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You are expected to lead the team in the absence of your General Manager.

What you'll do

• Build effective teams and drive a culture of high performance and engagement.
• Support the execution of performance goals and developmental plans for store team.
• Support strategies and processes using a customer-centric mindset to delivers results and drives store sales.
• Recruit, hire, onboard, develop and lead a team of managers and employees.
• Be accountable for team performance through teaching, coaching and providing feedback to build capabilities.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage an omni-channel to deliver a frictionless customer experience.

Who you are

• A current or former retail employee with 2-4 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Driven by metrics to deliver results to meet business goals.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Organized and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
• Knowledgeable of our business and the retail environment and it to evolve store strategies to help meet goals.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Ability to travel as required.
• Ensure all compliance standards are met.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.