Assistant General Manager - Jared Vault - Grand Prairie Premium Outlets

Signet Jewelers Limited; Grand Prairie (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Signet Jewelers Limited currently seeks an Assistant General Manager for the Jared brand. This role covers duties in the absence of the General Manager, prioritizing customer needs and driving sales in the store.

You will lead a team, enforce store policies, and contribute to training and coaching while maintaining expert jewelry knowledge and a professional image.

Qualifications

• Ability to achieve outstanding sales performance.
• Professional approach and image.
• Positive, enthusiastic attitude.
• Tactful, friendly in dealing with others; team spirited work style.
• Ability to plan, organize and supervise the work of others.
• Ability to accept responsibility, make decisions, and delegate when appropriate.
• Excellent interpersonal communication skills.
• Excellent floor awareness to provide superior customer service.
• Willingness to work under immediate supervision.
• Ability to understand and follow written and verbal directions.
• Ability to persuade and influence others.
• Ability to be of service to others.
• Excellent product knowledge.
• Willingness to exert time and effort necessary to attain goals.
• Reliable and dependable.

Responsibilities

• Assumes the duties and responsibilities of the General Manager in his/her absence, reporting to the General Manager.
• Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
• Exerts maximum effort to achieve store sales projections.
• Assists in maintaining daily focus among all associates on standards achievement.
• Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
• Assists in sales training, store meetings, and role plays as directed by the General Manager.
• Assists in recruiting and selection of personnel, including interviews and screening as necessary.
• Understand and enforce all store policies and practices; protect the Company's interests at all times.
• Learn all features and benefits of the merchandise; provide expert knowledge regarding quality, value, warranties, and services.
• Complete Diamontology and GIA Gemology courses.
• Maintain a neat, professional appearance; project a positive, enthusiastic attitude to inspire others to achieve store goals.
• Encourage and promote a cooperative, team‑spirited work atmosphere among Team Members.
• Monitor the flow of customers at each counter and identify when to shift personnel to provide superior service.
• Investigate and handle customer complaints quickly, efficiently, and courteously.
• Assist in implementing and administering merchandise and advertising programs, displays, and inventories as directed.
• Report customer comments and requests to management.
• Monitor saleability of merchandise by spot checking cases and displays for proper tickets; ensure proper display.
• Develop full understanding of sales, credit, administrative and security policies, procedures and duties.
• Assist in supervising sales, office and inventory personnel; recommend promotions when appropriate.
• Develop technical knowledge of repairs and custom design services; estimate cost on watch and jewelry repairs; execute minor repairs as needed.
• Assist in monitoring the inventory control function; assist in store maintenance, both inside and outside.
• Perform other duties as assigned
• Adhere to all established security and loss prevention policies

Skills

Sales leadership

Customer service

Team supervision

Communication

Problem solving

Training

Merchandise knowledge

Security awareness

Coaching

Organizational skills

Job description

Jared Assistant General Manager

Reports To: General Manager

Minimum Requirements

• Completion of Information Security Privacy Awareness Quiz with a passing score
• Completion of Safety First Quiz (Akron-Based Team Members) or the 2016 Safety Curriculum (Dallas-Based Team Members) with a passing score
• No Code of Conduct written counseling within the past six months
• Meets all expectations (Akron-based Team Members) or Achieved Requirements (Dallas-based Team Members) on last Performance Appraisal
• Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score

Responsibilities

• Assumes the duties and responsibilities of the General Manager in his/her absence, reporting to the General Manager
• Contributes to an environment of total customer satisfaction by making the customer's needs the first priority
• Exerts maximum effort to achieve store sales projections
• Assists in maintaining daily focus among all associates on standards achievement
• Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll
• Assists in sales training, store meetings, and role plays as directed by the General Manager
• Assists in recruiting and selection of personnel, including interviews and screening as necessary
• Understand and enforce all store policies and practices; protect the Company's interests at all times
• Learn all features and benefits of the merchandise; provide expert knowledge regarding quality, value, warranties, and services
• Complete Diamontology and GIA Gemology courses
• Maintain a neat, professional appearance; project a positive, enthusiastic attitude to inspire others to achieve store goals
• Encourage and promote a cooperative, team‑spirited work atmosphere among Team Members
• Monitor the flow of customers at each counter and identify when to shift personnel to provide superior service
• Investigate and handle customer complaints quickly, efficiently, and courteously
• Assist in implementing and administering merchandise and advertising programs, displays, and inventories as directed
• Report customer comments and requests to management
• Monitor saleability of merchandise by spot checking cases and displays for proper tickets; ensure proper display
• Develop full understanding of sales, credit, administrative and security policies, procedures and duties
• Assist in supervising sales, office and inventory personnel; recommend promotions when appropriate
• Develop technical knowledge of repairs and custom design services; estimate cost on watch and jewelry repairs; execute minor repairs as needed
• Assist in monitoring the inventory control function; assist in store maintenance, both inside and outside
• Perform other duties as assigned
• Adhere to all established security and loss prevention policies

Required Skills and Abilities

• Ability to achieve outstanding sales performance
• Professional approach and image
• Positive, enthusiastic attitude
• Tactful, friendly in dealing with others; team spirited work style
• Ability to plan, organize and supervise the work of others
• Ability to accept responsibility, make decisions, and delegate when appropriate
• Excellent interpersonal communication skills
• Excellent floor awareness to provide superior customer service
• Willingness to work under immediate supervision
• Ability to understand and follow written and verbal directions
• Ability to persuade and influence others
• Ability to be of service to others
• Excellent product knowledge
• Willingness to exert time and effort necessary to attain goals
• Reliable and dependable

Work Schedule

During non‑peak periods, the position aims for a five‑day, 40‑hour work week. A combination of opening and closing shifts should be scheduled throughout the week, incorporating operating hours, sales requirements, customer traffic, proper store coverage, and time to coach, train, and develop the team. Hours may increase during peak selling periods.

Equal Opportunity

Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of employees. The company encourages women and minorities to apply for management positions and provides equal opportunities for advancement to all Signet employees.