Assistant General Manager - Hard Rock Cafe

Seminole Hard Rock; Rockford (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Seminole Hard Rock Rockford seeks an experienced Front-of-House Supervisor to oversee all dining room operations during assigned shifts and assist in supervising other food & beverage outlets as needed.

You will mentor staff, manage scheduling and attendance, monitor service standards and guest satisfaction, and ensure a safe, clean, and compliant dining environment while contributing to the overall guest experience.

Qualifications

• High School Diploma or equivalent.
• Four years of dining experience.
• Minimum two years of Food and Beverage supervisory experience; or a Bachelor's degree in Restaurant Management or related field.

Responsibilities

• Supervise front‑of‑house restaurant operations during assigned shift and assist in supervising other outlets as needed.
• Create a guest-focused environment and mentor team members to provide superior guest service.
• Open and close shifts, ensure outlet readiness, cleanliness and asset security.
• Maintain staffing levels via scheduling and attendance records; monitor service standards.
• Oversee department budget to optimize labor and resource use for efficient operations.
• Monitor guest satisfaction and address concerns to maintain positive guest relations.
• Inspect daily operations for safety, equipment function and inventory sufficiency.

Skills

Guest relations

Team supervision

Scheduling

Budget awareness

Customer service

Education

High School Diploma

Four years dining experience

Two years supervisory experience or Bachelor's in Restaurant Management

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

POSITION SUMMARY

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assisting in supervision of all other food & beverage outlets as needed.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints to maintain positive guest relations.
• Inspect food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand to achieve smooth operation of the department.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Attend seminars when needed.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

• High School Diploma, or equivalent
• Four (4) years' dining experience,
• Minimum of two years' Food and Beverage supervisory experience; or a Bachelor's degree in Restaurant Management or related field.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food products, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
• Wines and alcoholic beverages.

ABILITY TO

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which are responsible.
• Maintain bar operations.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that em