Assistant General Manager - Hampton Inn & Suites Seattle Federal Way

Hilton; Federal Way (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Parental leave

Caregiver support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking an Assistant General Manager to oversee hotel operations, support the General Manager, and drive exceptional guest experiences across multiple departments. This role emphasizes leadership, strategic planning, and adherence to brand standards in a dynamic hotel environment.

The position demands strong operational excellence, a passion for hospitality, and the ability to recruit and develop a high-performing team.

Qualifications

• Experience in hotel operations management.
• Strong budgeting and forecasting abilities.
• Proven leadership and team development skills.

Responsibilities

• Oversee hotel operations: lead daily operations, budgeting, forecasting, strategic planning, service delivery, and compliance with brand standards.
• Lead designated departments across Hotel Operations and Property Operations.
• Ensure high service standards by monitoring guest satisfaction and implementing improvements.

Skills

Leadership

Budgeting

Forecasting

Operational Excellence

Team Development

Job description

Exceptional Hospitality Starts with You

**Bilingual Proficiency in English and Spanish Preferred**

Job Description

Exceptional Hospitality Starts with You

**Bilingual Proficiency in English and Spanish Preferred**

Picture yourself brightening someone's day. When you join our Hotels team, that is exactly what you'll do every time you come to work! As an Assistant General Manager, you're not just assisting the General Manager in directing hotel operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Oversee hotel operations: Assist in leading daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Lead designated departments: Oversee multiple departments across Hotel Operations and Property Operations
• Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
• Support operational excellence: Partner with the General Manager to identify efficiency gaps and assist in developing and implementing improvement strategies
• Act as the General Manager delegate: Assume full operational leadership responsibilities in the absence of the General Manager
• Cultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.