Assistant General Manager Great Lakes Travel Plaza Popeyes

Applegreen Group; Broadview Heights (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Job summary

Applegreen is hiring an Assistant General Manager for the Great Lakes Travel Plaza Popeyes to support daily operations and drive exceptional guest experiences. You will lead a team, uphold brand standards, and foster a culture of service excellence in a busy travel plaza environment.

The role offers opportunities for leadership development, competitive benefits, and exposure to a broad portfolio of brands across the Northeast and Midwest. Strong communication and people skills are essential.

Qualifications

• Leadership experience in a fast-paced hospitality environment.
• Strong customer service and communication skills.
• Ability to supervise and motivate non-management staff.
• Knowledge of brand standards and service procedures.
• Basic food safety understanding and practice.

Responsibilities

• Deliver performance feedback, set goals, and communicate business objectives.
• Oversee day-to-day supervision of non-management staff and shifts supervisors.
• Step in for the General Manager when needed.
• Motivate staff and maintain morale.
• Ensure brand standards, policies, and cash handling procedures are followed.
• Maintain inventory accuracy and support loss prevention.

Skills

Leadership

Staff Development

Customer Service

Communication

Food Safety

Physical Ability

Education

High School Diploma or GED

Food Safety Certification

Tools

Point of Sale Systems

Inventory Management

Job description

Applegreen is a people business delighting guests in transit with passionate hospitality and brands they love.

Applegreen - enjoy your journey and grow with us.

Assistant General Manager Great Lakes Travel Plaza Popeyes

At Applegreen, we Refresh Travelers on their Journey … ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

ROLE PRIORITIES AND RESPONSIBILITIES

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

SKILLS, EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).