Assistant General Manager - Dunkin

Applegreen (US) Welcome Centers; North Brunswick Township (NJ); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Résumé du poste

ApplegreenUSA is seeking an Assistant General Manager in the United States to support the General Manager in running daily operations at a busy travel plaza. You will learn essential management skills and exercise judgment and discretion to ensure smooth store performance.

The role emphasizes leadership development, hands-on supervision of staff, schedule coordination, and adherence to brand standards while delivering excellent customer service across food-court partners and guests.

Qualifications

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• 2+ Years experience in quick service restaurant or similar management operations

Responsabilités

• Confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Oversee day-to-day supervision of non-management associates, assigning work and coaching shifts supervisors.
• Step in to perform duties in the absence of the general manager.
• Motivate staff and maintain morale during busy or challenging times.
• Ensure brand standards, cash handling, and inventory controls are followed and accurate.

Connaissances

Leadership

Customer service

Communication

Team motivation

Operations management

Food service

Description du poste

Assistant General Manager

What We Do: At Applegreen, we Refresh Travelers on their Journey…

ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people .
• We are driven by pace , passion and performance.
• We seek opportunities and embrace change .

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry‑level managers to learn important management skills and practice judgment and discretion skills.

Role Priorities And Responsibilities

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day‑to‑day supervision of non‑management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long‑term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

Skills, Experience And Educational Requirements

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• 2* Years experience in quick service restaurant or similar management operations
• Flexible and open work schedule
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).