Assistant General Manager - Dunkin

applegreen; East Brunswick Township (NJ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access - Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA is seeking an Assistant General Manager to help the General Manager ensure smooth day-to-day operations at our fast-paced travel plaza environment. This role offers an opportunity for aspiring managers to learn essential leadership and decision-making skills.

You will lead non-management staff, coach shifts, uphold brand standards, manage cash, resolve customer issues, and maintain inventory accuracy while fostering teamwork and a positive work atmosphere.

Qualifications

• 2+ years experience in quick service restaurant or similar management operations.
• Strong leadership and management skills.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• Basic food safety understanding and practice.

Responsibilities

• Deliver performance feedback, set goals, foster teamwork, and communicate business objectives.
• Supervise day-to-day operations and coaches shifts supervisors.
• Able to perform duties in the absence of the general manager.
• Motivate staff and maintain morale.
• Demonstrate strong leadership and organizational skills.
• Address issues in a timely fashion and ensure policies are followed.
• Maintain brand standards and procedures to maximize brand/landlord/labor relations.
• Ensure restaurant looks clean, inviting, and compliant with brand standards.
• Oversee cash management and daily reporting per directives.
• Address customer needs and resolve issues to build long-term relationships.
• Maintain inventory accuracy with spot counts and checks.

Skills

Leadership

Customer Service

Communication

People Development

Store Operations

Flexibility

Food Safety

Physical Stamina

Job description

Assistant General Manager

What We Do

At Applegreen, we Refresh Travelers on their Journey.... ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access - Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You'll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

ROLE PRIORITIES AND RESPONSIBILITIES

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

SKILLS, EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• 2* Years experience in quick service restaurant or similar management operations
• Flexible and open work schedule
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).