Assistant General Manager-Chick-Fil-A

Applegreen (US) Welcome Centers; Hackettstown (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers is looking for an Assistant General Manager in Hackettstown, NJ. This role involves supporting the General Manager in daily operations, managing staff, and enhancing customer relations. Ideal candidates are experienced in quick service restaurant management and possess strong leadership skills.

The position offers flexible schedules and a range of benefits, ensuring a supportive work environment aiming for excellence in service delivery.

Qualifications

• Minimum 2 years experience in quick service restaurant or similar management operations.
• Flexible and open work schedule is required.
• Ability to lift/push objects weighing over 30 lbs.

Responsibilities

• Supervise associate work and coach shift supervisors.
• Motivate staff, especially during low morale.
• Ensure adherence to company policies and procedures.
• Maintain cleanliness according to brand standards.
• Address customer needs and resolve issues.

Skills

Leadership and management skills

Customer service abilities

Verbal and communication skills

Motivational skills

Basic food safety understanding

Job description

What We Do

At Applegreen, we refresh travelers on their journey. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

Role Priorities and Responsibilities

• Confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Supervise non-management associates, assign specified work, focus on store level operation performance, coach, and develop shift supervisors.
• Compensate for the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Demonstrate strong leadership and organizational skills.
• Address issues in a timely fashion.
• Ensure company policies and procedures are followed.
• Maintain awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensure the restaurant always looks clean, inviting, and adheres to brand standards.
• Accurate cash management and daily processing, reporting as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensure inventory data is correct by performing spot inventory counts and checks.

Skills, Experience and Educational Requirements

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude.
• Excellent verbal and communication skills with a sharp business acumen.
• At least 2 years experience in quick service restaurant or similar management operations.
• Flexible and open work schedule.
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).