Assistant General Manager (CAM license/ Condo Experience)

FirstService Residential; Florida; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Full benefits

Time off

401k with company match

Job summary

FirstService Residential is seeking an Assistant Community Association Manager in Boca Raton, FL. You will assist in managing multiple properties, focusing on lease administration, financials, facilities, and tenant relations.

The role emphasizes on-site coordination, customer service excellence, and collaboration with the management team to maintain safe and well-run communities.

Qualifications

• Minimum 2 years of on-site property management experience.
• Bachelor’s degree in business or related field.
• CAM certification preferred by Florida statutes.
• Strong customer service and communication skills.
• Ability to read and interpret leases, policies, and documents.

Responsibilities

• Assist in management of properties per company policies and standards.
• Maintain tenant relations and regular communication with tenants.
• Oversee field activities and respond to service requests.
• Support inspections, insurance coordination, and manuals preparation.
• Help prepare monthly reports and operating/budget development.

Skills

On-site management

Customer service

MS Office

Communication skills

Education

Bachelor's degree in business

CAM certification preferred

Job description

Description

Location: Boca Raton, FL 33432

Pay: $70k - $80k/yr

Schedule: Monday to Friday 8:30am - 5pm

Job Overview:

As an Assistant Community Association Manger, you’ll be responsible for assisting in the management of properties in accordance with company policies, procedures, and standards. This individual will develop knowledge and skill in the areas of lease administration, income/expense management and administration, physical facilities management, and tenant relations.

Your Responsibilities:

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Assists with the field activities associated with a property or group of properties.
• Oversees the tracking and response to tenant service requests.
• Maintains tenant relation program and regular positive communication with each tenant.
• Performs quarterly property inspections.
• Coordinates insurance requirements for properties and associated vendors.
• Responsible for the development preparation and distribution of tenants’ manuals, emergency procedures and other necessary formalized tenant communication.
• Responsible for the preparation of check runs, capital trackers and funds and all other forms for approval by Community Association Manager.
• Assists in preparation of monthly reports.
• Assists in the development of operating and capital budgets.
• Assumes all other duties and responsibilities as directed by Community Association Manager.
• Establishes and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Follows safety procedures and maintains a safe work environment.

Skills & Qualifications:

• Two (2) years of experience as an on-site manager managing the property or building operations, such as staff and service contracts, preferred.
• Bachelor’s degree in business or related field
• Certified and Licensed by the State of Florida for Community Association Management (CAM) preferred
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
• Strong interpersonal skills.
• Computer literacy: Proficiency and working knowledge of Microsoft Office Applications.

Physical Requirements:

• Physical demands include ability to lift up to 50lbs.
• Standing, sitting, walking and occasional climbing.
• Required to work at a personal computer for extended periods of time.
• Talking on the phone for extended periods of time.
• Ability to detect auditory and/or visual emergency alarms.
• On-call 24/7.
• Ability to work extended/flexible hours and weekends based on project requirements.
• Driving when necessary.
• Ability to respond to emergencies in a timely manner.

What We Offer:

• As a full‑time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision.
• In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.