Assistant General Manager CA

Wingmen V Llc; Montclair (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

Buffalo Wild Wings in Montclair, CA is seeking an Assistant General Manager to assist the General Manager in overseeing kitchen and dining room operations. This role focuses on staffing, training, and driving profitability through revenue management while maintaining safety and quality standards.

The AGM will lead weekly manager meetings, develop incentive programs, and coach department managers. A strong background in restaurant management, bar operations, and policy compliance is essential.

Qualifications

• Minimum of 2 years restaurant or retail management experience.
• HS diploma or equivalent with valid driver’s license.
• Completion of Buffalo Wild Wings Management Certification program.
• Experience managing a restaurant with a full bar preferred.
• Strong organizational, communication, and math skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Maintain confidentiality and compliance with company policies.
• Willingness to travel between units.

Responsibilities

• Assist General Manager with staffing planning and hiring decisions.
• Lead weekly manager meetings with Department Managers.
• Develop and implement incentive programs and promotions.
• Motivate Team Members and provide regular performance feedback.
• Coach managers on performance management.
• Oversee guest satisfaction and timely handling of guest complaints.
• Ensure quality standards for food production, adherence to recipes, and portion control.
• Review GEM, QSCs, audits, and P&L to identify improvement actions.
• Handle administrative tasks like invoices and inventory.
• Monitor maintenance and preventative maintenance and communicate needs.
• Support budgeting and cost control efforts and help achieve profit goals.
• Communicate opportunities for operational improvements to the team.

Skills

Highly motivated

Self-directed

Results-driven

Organizational skills

Attention to detail

Written and verbal communication

Guest experience

Team motivation

Math skills

Multi-tasking

Policy compliance

Restaurant management

Bar management

Driver’s license

Education

High school diploma

Buffalo Wild Wings Management Certification

Tools

None

Job description

Job Details

Location: 4955 South Montclair Plaza Lane - Montclair, CA 91763

Salary: $70,304.00 - $72,000.00

Assistant General Manager Job Purpose

The Assistant General Manager (AGM) assists the General Manager with overseeing the operation of the entire restaurant, maintaining a safe environment and improving bottom line profitability through appropriate revenue management. The AGM supervises the restaurant on a shift‑by‑shift basis and handles a wide range of responsibilities.

AGM Specific Responsibilities

Team

• Assists General Manager with overall restaurant staffing planning
• Assists other managers with hiring decisions for all departments
• In partnership with the General Manager, conducts informative, focused weekly manager meetings
• Creates, develops and implements incentive programs and contests in conjunction with assigned Department Managers
• Actively motivates Team Members to participate in all company promotions and incentives
• Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals
• Assists General Manager with coaching other managers on effective performance management procedures
• Assists General Manager with the ongoing performance management and development of assigned Department Managers

Guest

• Actively looks for and identifies techniques to attract new guests
• Responsible for the restaurant’s Guest Comment program; ensures all guest complaints are appropriately handled in a timely basis and provides feedback and coaching to managers on handling guest complaints

Quality Operations

• Facilitates and ensures adherence to new food product rollouts
• Responsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence, and portioning
• Communicates areas of opportunity to the assigned Department Managers
• Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problem areas; works with assigned Department Managers to create and implement action plans to address issues and follows up to ensure completion
• Conducts administrative manager functions including entering invoices, inventory, end‑of‑day procedures, etc.
• Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons

Sales and Profits

• Holds assigned Department Managers accountable for costs directly associated with their departments
• Maintains proper inventory levels on all food and paper products
• Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity
• Establishes daily, weekly, monthly and quarterly projections
• Understands the P&L statement, creates action plans for problem areas
• Assists the General Manager in the creation and development of the annual restaurant budget
• Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends and troubleshoots problem areas
• Completes all other assigned duties or tasks

Qualifications

• Candidates must be highly motivated, self‑directed, results‑driven with strong organizational skills, attention to detail and professional written and verbal communication skills
• Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike
• Skilled with basic mathematical computations
• Proven track record of successfully managing multiple priorities in a fast‑paced work environment
• Maintain confidential information, adhere to and enforce company policies, programs and compliance issues
• Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred
• This role requires the completion of a high school education or equivalent, a valid driver’s license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly
• Completion of Buffalo Wild Wings Management Certification program
• Has successfully managed each department (Greeter/Cashier, Hospitality, Bar, HOH) for a minimum of three periods each

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.