Assistant General Manager (AUS)

clearfield; Austin (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation with base and

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Comprehensive benefits package

Parental Leave

Clear memberships for employee and one

Job summary

CLEAR is seeking a high-energy Operations Leader to manage day-to-day airport teams using CLEAR technology, ensuring security, service, and sales excellence.

You will own operations, drive KPIs, and hire/develop a diverse team, while maintaining compliance with regulations and keeping 80% of time on the floor interacting with customers. A strong focus on leadership, mentorship, and performance is required.

Qualifications

• Minimum 5 years of leadership in high-volume, customer-facing environments.
• Experience managing both salaried and hourly staff is required.
• Strong interpersonal and organizational skills; capable of mentoring and motivating teams.
• Proven ability to review and report on KPIs regularly.
• Ability to follow CLEAR, airport, state and federal regulations.
• Willingness to work non-traditional hours (weekends/holidays/evenings).
• Must pass a government background investigation.

Responsibilities

• Lead day-to-day operations of a team using CLEAR technology in airport security, customer service and sales.
• Own the airport operations and drive KPIs and performance targets.
• Hire, develop and retain diverse talent delivering CLEAR objectives in security, service, and sales.
• Drive employee engagement and accountability for security and customer service experiences.
• Performance manage salaried and hourly staff and conduct tough conversations when needed.
• Build relationships with TSA, airline, and airport partners; escalate issues as required.
• Manage labor, payroll, and scheduling to maximize efficiency; spend 80% on the floor.”

Skills

Leadership experience

People management

KPIs reporting

Communication skills

Customer-facing experience

Policy compliance

Job description

Key Responsibilities

• Lead day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
• Business owner for the airport and responsible for driving overall execution to achieve KPIs & metrics
• Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
• Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
• Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
• Manage labor to ensure highest utility, and oversight of payroll and scheduling
• Spend at least 80% of time on the floor in a customer-facing environment at the airport

Ideal Candidate Qualifications

• At least 5 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
• You are self-motivated, positive and possess a passion for fostering a great sense of teamwork
• Prior experience managing both salaried and hourly employees is a must
• You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team.
• Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
• You are indefatigable in achieving your individual and team goals and want to grow and develop in your career.
• Experience reviewing and reporting on KPIs on a regular basis.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
• Required to successfully complete a government background investigation

The base salary range for this role is $85,000-$125,000 per year depending on level of skills and experience. This range represents the combined base salary and incentive compensation consistent with our current compensation program for this position at CLEAR. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance.

Benefits

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company!
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job.