Assistant General Manager (AGM) - Sonesta Simply Suites

Poppy Bank; Palo Alto (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Benefits

401(k)

Job summary

The Assistant General Manager (AGM) supports the General Manager in overseeing daily property operations, ensuring guests have a positive experience and that all hotel standards are met. This is a hands-on role that may step into frontline positions as needed.

The AGM supervises staff, inspects rooms and public areas, monitors finances at the front desk, and ensures the safety, security, and organization of the property during their shift.

Qualifications

• Strong leadership and decision-making abilities.
• Experience in hotel operations or customer service.
• Clear written and spoken English communication.
• Willingness to supervise and train staff.

Responsibilities

• Provide daily supervision to front desk, housekeeping, custodial, and maintenance staff.
• Support check-ins, guest inquiries, and front desk operations.
• Inspect rooms and public areas for quality and readiness.
• Monitor cash handling and end-of-shift deposits.
• Enforce safety, cleanliness, and Master Key policies.
• Lead guest incident responses and coordinate with security if needed.
• Conduct property walks and assign rent-ready rooms.
• Coordinate with housekeeping and maintenance for guest needs.
• Assist with guest billing and payment verification.
• Interview applicants and assist with onboarding and training.

Skills

Leadership

Customer service

English communication

Team supervision

Education

High school diploma or equivalent

Job description

• Base Pay $24.00 - $27.00 / Hour
• Job Category Manager, Assistant General Manager, Store Manager
• Employee Type Full Time-Non-Exempt

Help lead the team. Support operations. Drive the guest experience.

Join our leadership team and help oversee daily hotel operations while developing your team and delivering consistent, high-quality service every day.

Pay: $24.00 – $27.00 per hour (based on experience)

Benefits: Full-time with benefits and 401(k) available

Job Description

Job Title: Assistant General Manager

Reports to: General Manager

FLSA Status: Non-Exempt

Location: On-Site

Direct Reports: None

Department: Property Operations

JOB SUMMARY:

The Assistant General Manager (AGM) supports the General Manager in overseeing daily property operations, ensuring that guests have a positive experience and that all hotel standards are met. This is a hands-on role that may require stepping into any frontline position as needed. The AGM supervises staff, inspects rooms and public areas, monitors finances at the front desk, and ensures the safety, security, and organization of the property during their shift. When the General Manager is not on-site, the AGM is the acting lead for guest relations, incident response, and team direction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide daily supervision to guest front desk, housekeeping, custodial, and maintenance staff.
• Deliver excellent service by supporting check-ins, guest inquiries, and front desk operations.
• Inspect guest rooms and public areas to ensure quality, cleanliness, and readiness for occupancy.
• Monitor cash handling and deposit procedures at the front desk; ensure office is properly closed at shift end.
• Enforce all safety, cleanliness, and Master Key policies to protect guests, team members, and property.
• Serve as the lead contact for guest incidents, including police matters, guest removal, medical emergencies, fires, and natural disasters.
• Conduct property walks, review open service requests, and ensure all arriving guests are assigned rent-ready rooms.
• Coordinate with housekeeping and maintenance teams to address guest needs and room readiness.
• Support guest billing processes by verifying payment methods and ensuring charges align with the approved payment type, such as credit card, direct bill, or other authorized methods.
• Interview job applicants and recommend candidates for hire.
• Assist with new hire paperwork, onboarding, and on-the-job training.
• Assign daily tasks, redirect team members when necessary, and reinforce the use of PPE and adherence to safety protocol.
• Provide daily updates to the General Manager and report any major issues requiring follow-up.
• Perform other job duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required.
• At least 1 year of experience in hotel operations, hospitality, or customer service preferred.
• Supervisory experience strongly preferred.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Basic math and computer skills required.
• Strong leadership, decision-making, and customer service skills.
• Must be legally authorized to work in the United States without current or future visa sponsorship.
• Employment is subject to E-Verify verification.
• Must be at least 18 years of age.

EXPECTATIONS:

• Maintain a professional appearance and deliver service in line with company values.
• Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays, with flexibility to support additional or emergency coverage when needed.
• Maintain a calm and professional approach to resolving conflict, guest complaints, and team concerns.
• Follow all safety and security procedures, including incident escalation and property walk-throughs.
• Maintain a positive working relationship with all departments to support smooth operations.

PHYSICAL REQUIREMENTS:

• Must be able to stand and walk for extended periods, including up and down stairs.
• Must be able to bend, kneel, stoop, and reach to perform inspections and assist with daily operations.
• Must be able to lift/move up to 25 pounds independently and up to 50 pounds with assistance.
• Must be able to use a computer, phone, and standard office equipment for extended periods.
• Must be able to detect odors such as smoke, gas, or strong cleaning products to help maintain a safe environment.
• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor weather conditions.
• Must be able to perform the essential job functions with or without reasonable accommodation.

J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.