Assistant General Manager (AGM)

Pret A Manger; New York (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

Complimentary Pret

Job summary

Pret A Manger in New York is searching for an Assistant General Manager. This role is vital for ensuring operational excellence and delivering exceptional guest experiences. Key responsibilities include overseeing daily shop operations, developing teams, and enhancing guest service.

Ideal candidates have management experience in fast-paced environments, strong communication skills, and a NYC Food Handlers Card. We offer a competitive salary between $68,000 - $75,000 plus a bonus potential.

Qualifications

• 3+ years of management experience in restaurant, retail, or hospitality.
• Strong communication and problem-solving skills.
• NYC Food Handlers Card required.

Responsibilities

• Drive strong transaction growth and operational efficiency.
• Assist in recruiting and onboarding team members.
• Model Pret’s standards of hospitality on the shop floor.

Skills

Management experience

Operational performance

Communication skills

Problem-solving skills

Ability to lift 50 pounds

Education

Bachelor's degree Preferred

Job description

About Pret A Manger: Building the US Future of a Beloved Global Brand

Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.

This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.

As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.

Join us in writing the next chapter of Pret in America.

The Role

As an Assistant General Manager at Pret, you are a key leader within the shop that ensures we deliver strong operational performance and exceptional guest experiences. You help oversee day-to-day shop operations including staffing, scheduling, food production, and guest service while ensuring the shop runs efficiently, safely, and in alignment with Pret’s standards.

Assistant General Managers lead from the front. When the shop gets busy, you are on the floor supporting the team, coaching in real time, and ensuring guests receive the warm, fast, and personal service Pret is known for. You also play a critical role in developing team members and preparing the next generation of Pret leaders.

Key Responsibilities

Own Full Shop Performance

• Drive strong transaction growth and operational efficiency
• Analyze performance trends and take decisive action to improve results
• Operate with urgency to close performance gaps and deliver against targets

Build and Develop High-Performing Teams

• Assist in recruiting, hiring, and onboarding Shop Leaders and team members
• Foster a culture of accountability, teamwork, and positive energy within the shop
• Identify and develop future leaders to build a strong internal bench

Deliver Exceptional Guest Experience

• Model Pret’s standards of hospitality on the shop floor
• Create a consistently warm, fast, and personal guest experience
• Coach in real time to improve service behaviors and guest engagement
• Resolve guest concerns professionally and efficiently

Operational Excellence and Compliance

• Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications
• Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability
• Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy
• Ensure full compliance with company policies, food safety, and health & safety regulations
• Maintain exceptional cleanliness and operational standards
• Learn how to analyze historical data, sales trends, and upcoming promotions to optimize production levels

Qualifications

Required Experience

• 3+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments
• Experience supporting operational performance and service standards in high-volume settings
• Strong communication and problem-solving skills
• NYC Food Handlers Card
• Available to work in person +50 hours
• Led a team of greater than 20 employees
• Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations

Education

• Bachelor's degree Preferred

Benefits & Salary

• Competitive Salary + 10% Bonus Potential
• Medical, dental, and vision insurance plans to suit you and your family's needs
• Paid Time Off
• Complimentary Pret
• The pay range for this role is $68,000 - $75,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.