Assistant General Manager

Crunch Fitness - JFF North America; Wilmington (NC); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Free gym membership

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Crunch Fitness is seeking an Assistant General Manager in Wilmington, NC to support the General Manager in daily club operations and deliver exceptional member experiences. This full-time, salaried exempt role emphasizes leadership, service quality, and efficient facility management.

The ideal candidate will have at least 1 year of management experience, strong communication skills, and be able to work on-site.

Qualifications

• Strong leadership and communication skills.
• Minimum 1 year of management experience.
• On-site work only.
• CPR/AED certification is required.

Responsibilities

• Achieve target revenue goals through leadership and motivation of employees.
• Promote a professional and inviting environment that enhances service to members.
• Demonstrate knowledge of standard operating procedures and policies.
• Conduct tours and inquiries for prospective members.
• Monitor check-ins to increase revenue and collections.
• Coordinate with Personal Training and Group Fitness.
• Train and supervise front desk, housekeeping, and Kid’s Crunch staff.
• Assist with inventory, payroll, deposits, shift coverage, and club maintenance.
• Ensure cleanliness, maintenance, safety, and security standards.

Skills

Leadership

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Associate/Bachelor's degree preferred

CPR/AED certification

Job description

Benefits

• Free gym membership
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness! At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands‑on leadership training, and strong earning potential in a fast‑paced, rewarding industry. Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.

Job Description

The Assistant General Manager is responsible for assisting the General Manager in day‑to‑day operations of the club to ensure members and prospects receive the highest quality of service and facilities. This is a full‑time, salaried exempt position.

Responsibilities

• Achieve target revenue goals through leadership and motivation of employees.
• Promote a professional and inviting environment that enhances the quality of service and care offered to members.
• Demonstrate a working knowledge of all standard operating procedures and policies.
• Conduct tours and telephone inquiries for prospective members.
• Monitor flagged check‑ins to increase revenue and collections.
• Coordinate and work with other departments, including Personal Training and Group Fitness.
• Train and supervise the front desk, housekeeping, and Kid’s Crunch staff.
• Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, and general club maintenance.
• Ensure club meets standards for cleanliness, maintenance, safety, and security.
• Other duties as assigned.

Above description may be subject to change or alteration at any time.

Qualifications and Skills

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Minimum of 1 year management experience required.
• Strong leadership, interpersonal & communication skills.
• Fitness management experience preferred.
• Ability to work onsite only.
• CPR/AED certification.

Physical Requirements

• Must be able to adjust and operate all club equipment.
• Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.