Assistant General Manager

Drift Coffee & Kitchen; Wilmington (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Drift Coffee & Kitchen in Wilmington, NC is seeking a Store Manager on Duty to open and close the store, autonomously coordinate kitchen, bar, and Front-of-House operations, and resolve POS and system issues without GM involvement. You will lead shift goals, coach staff, and pursue ServSafe certification within 30 days, while onboarding new hires and managing attendance, ensuring guest experience and pace.

Additional responsibilities include inventory management and health department

Responsibilities

• Open and close the store as Manager on Duty (MOD) and ensure daily reporting.
• Coordinate kitchen, bar, and Front-of-House (FOH) operations and resolve complex POS/system issues without GM involvement.
• Set and communicate shift goals, provide real-time coaching, and improve execution, quality, guest experience, and pace.
• Own onboarding and station training for new hires; coach Lead Cook and Lead Barista on shift performance; document attendance issues and escalate to GM.
• Cover callouts, stabilize operations during disruptions, and make real-time coverage decisions to protect labor targets; de-escalate guest concerns.

Job description

• Store Operations: Successfully open and close the entire store as Manager on Duty (MOD), ensuring daily reporting is complete. Autonomously coordinate kitchen, bar, and Front-of-House (FOH) operations, and resolve complex POS and system issues without GM involvement.
• Leadership and Coaching: Set and communicate shift goals, providing real-time coaching and feedback to improve execution, quality, guest experience, and pace. Obtain ServSafe certification within 30 days.
• Team Development & Management: Own the onboarding and station training for new hires. Coach Lead Cook and Lead Barista on their shift performance. Manage and document repeated attendance and performance issues, escalating serious matters to the General Manager (GM).
• Shift Stabilization & Conflict Resolution: Cover callouts, stabilize operations during disruptions, and make real-time coverage decisions to protect labor targets. Actively manage team morale and energy. De-escalate guest concerns autonomously.

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Core Responsibilities

• Store Operations: Successfully open and close the entire store as Manager on Duty (MOD), ensuring daily reporting is complete. Autonomously coordinate kitchen, bar, and Front-of-House (FOH) operations, and resolve complex POS and system issues without GM involvement.
• Leadership and Coaching: Set and communicate shift goals, providing real-time coaching and feedback to improve execution, quality, guest experience, and pace. Obtain ServSafe certification within 30 days.
• Team Development & Management: Own the onboarding and station training for new hires. Coach Lead Cook and Lead Barista on their shift performance. Manage and document repeated attendance and performance issues, escalating serious matters to the General Manager (GM).
• Shift Stabilization & Conflict Resolution: Cover callouts, stabilize operations during disruptions, and make real-time coverage decisions to protect labor targets. Actively manage team morale and energy. De-escalate guest concerns autonomously.

Inventory & Facility Maintenance:

Take inventory, place orders, and autonomously manage receiving and organizing deliveries. Act as the first responder for facility or equipment issues to protect service, escalating to the GM only when needed. Navigate health department inspections.