Assistant General Manager

Border Foods LLC; Whitewater (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Top pay in the industry

Bonus program with up to $20,000 bonus

Education reimbursement (GED/tuition)

Medical/Dental/Vision benefits

Free food

Paid time off

Holidays

Career growth opportunities

Job summary

Border Foods LLC is seeking an Assistant Manager to oversee the restaurant operations, lead a strong team, and deliver a welcoming guest experience. You will model Border Foods core values—Accountability, Integrity, Family, Excellence, Teamwork, Empowerment—and drive profit through effective people and process management.

This non-exempt role requires a minimum of 50 hours per week, serves Safe Certified, and offers a path for career growth within a family-oriented culture.

Qualifications

• Minimum of one year restaurant or retail experience.
• Experience with sales building, P&L statements, recruiting, and training.
• Proven track record of successful hiring and retention.
• Must be able to work early morning, evenings, late night, weekends, and some holidays.
• This non-exempt management position is expected to work a minimum of 50 hours per week.
• Must be at least 18 years of age.

Responsibilities

• Oversee operation of the restaurant and build a strong team delivering great food and friendly service.
• Ensure health and safety standards, manage cash handling, and maintain POS systems.

Skills

Restaurant/retail experience

Sales-building

P&L knowledge

Recruiting

Training

Hiring & retention

Shift availability

Education

High school diploma or equivalent

Tools

ServeSafe Certified

Driver's license

Job description

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

As an Assistant Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.

The purpose of the Assistant Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

What’s in it for you?

• -Top pay in the industry
• -Bonus program! Assistant General Managers have the potential to make up to an extra $20,000 annually in bonus alone!
• -Education programs, including GED and Tuition Reimbursement offerings
• -Medical/Dental/Vision benefits offered for all positions – even part-time!
• -Free food!
• -Vacation Time (Paid Time Off), Sick, and Holiday Pay
• -An incredible culture that encourages career growth and support

Assistant Manager Core Values:

Accountability & Integrity:

• Consistently demonstrates integrity in actions and expectations
• Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
• Scheduling and deploying the Team correctly monitors the performance of each Team Member and hold them accountable for standards and expectations.
• Ensures a quality customer experience by driving fast and friendly service
• Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
• Ensure health and safety standards are met
• Adheres to all local, state, and federal laws and guidelines.

Family & Teamwork:

• Creates unity in the team by building cross functional relationships
• Respond to Team Member questions and resolves employee issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit
• Able to navigate challenging situations and provide appropriate guidance
• Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
• Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
• Instills a recognition culture that creates a positive work environment
• Strategic planner creates short term and long-term strategies for restaurant success
• Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
• Sourcing, hiring, and developing excellent Team Members
• Conducting New Hire orientation and developing the training plan for each new hire
• Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
• Demonstrates efficient labor control, inventory control, and waste management.

Empowerment:

• Builds the capabilities of their team
• Provides learning and development opportunities for all Team Members.
• Offers guidance to Team Members
• Consistently demonstrates active and timely coaching capabilities.
• Bringing others along, operationally, through use of tools.

Required or Preferred Experience:

• Minimum of one years restaurant or retail experience, or combined experience and education.
• Experience with sales building, P&L statements, recruiting, and training.
• Proven track record of successful hiring and retention.
• Required when needed, the ability to work early morning, evenings, late night, weekends, and some holidays. Schedule demands may change.
• This non-exempt management position is expected to work a minimum of 50 hours per week.
• ServeSafe Certified
• Must be at least 18 years of age.
• Valid Driver’s license and vehicle insurance.
• High school diploma or equivalent.

Physical Demands:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”