Assistant General Manager

Trulieve; Whitehall (Lehigh County); On-site; USD 27,552,000 - 46,838,000; Full time

Benefits offered by this job

401(k)

Bonuses

Benefits package

Job summary

Trulieve is seeking an Assistant General Manager to support the General Manager in leading store operations and staff. You will oversee inventory, deliver strong customer experiences, and ensure compliance with state regulations.

The role requires prior management and cash handling experience, with a focus on coaching a team of 40+ and maintaining brand standards. This is a full-time, on-site position with opportunities for bonuses and comprehensive benefits.

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience in retail or customer service is a plus.
• Must have prior cash handling experience.
• Ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism, confidentiality.
• Able to communicate in conversational English and operate common office equipment.
• Proven ability to analyze data to inform policies and procedures.
• Ability to interact with customers and team members respectfully.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and sales.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Communicate and uphold company SOPs across the team.
• Coach and develop staff to meet service standards and objectives.
• Monitor and maintain store inventory.
• Handle patient issues and escalations when on duty.
• Maintain professional relationships with business partners.
• Assist in managing labor budget to fit business needs.
• Maintain confidentiality and comply with policies.

Skills

Two years experience

Management experience

Cash handling

Team training

Interpersonal skills

English communication

Data analysis

Customer service mindset

Job description

Join Trulieve - Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21004 | Remote Work Available: No | Job Title: Assistant General Manager | Department: Retail | Reports To: General Manager | FLSA Status: Hourly

Benefits: Includes opportunities for monthly bonuses, 401(k) plan, and a comprehensive benefits package

Role Summary

The Assistant General Manager supports the General Manager in leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

Key Duties And Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Skills And Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Must possess the ability to train, develop and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

Additional Minimum Qualifications

• Must possess a valid driver's license and pass an MVR background check (delivery locations only)
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support