Assistant General Manager

Panera LLC; West Allis (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Quarterly bonuses

Free on-shift meals

Medical, dental, vision

Life insurance

401(k) with match

Tuition discounts

Team member assistance program

Job summary

Panera LLC in the United States is seeking an Assistant General Manager Lead who will grow with support, celebrate leaders, and help make the familiar fantastic. You will work with the General Manager to plan staffing, set priorities, and create a welcoming bakery-cafe culture.

The role emphasizes people development, guest service excellence, and adherence to Panera's guiding values. You will manage shifts, train new team members, and ensure safe, high-quality operations while driving

Qualifications

• Minimum age 18 years.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen.
• Flexible hours including nights and weekends in a fast-paced environment.
• Background check required.

Responsibilities

• Support General Manager with decisions and problem solving.
• Plan staffing, shift scheduling, people development, and succession planning.
• Hire, on-board and train new team members while motivating and celebrating the team.
• Assist with managing team performance to meet goals and guest service standards.
• Develop managers on Panera’s Guiding Values & Behaviors.
• Ensure guests are delighted by food, service and team.
• Follow procedures to execute company strategies and maintain safety.

Skills

Restaurant management

Staffing & scheduling

Team development

Customer service

Business acumen

Tools

ServSafe certification

Job description

Overview

Assistant General Manager Lead with purpose. Grow with support. At Panera, our leaders are celebrated for bringing out the best in their teams. Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day. Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!

What’s In It for You?

Competitive pay & eligible for quarterly bonuses. Free on-shift meals & unlimited fountain beverages. Paid vacation, sick time, and holidays. Medical, dental, vision, life insurance, pet insurance & 401(k) with match available. Career advancement & leadership development opportunities. Tuition discounts. Perks & rewards for team members. Team member assistance program. And much, much more!

Your Role Includes

• Support your General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Work as a team to ensure every guest is delighted by the quality of our food, service, and our team.
• Build engaging relationships that lead to long-term, loyal guests as part of the bakery-cafe’s management team.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Assist your General Manager in maintaining the bakery-cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

Qualifications

• Minimum age: 18 years of age.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen required.
• Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment.
• This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
• Any job offer for this position is conditional upon the results of a background check.

While performing this job, the Assistant General Manager role is regularly required to:

• Ability to lift, carry, push, or pull objects 50 pounds.
• Capability to stand and walk for up to 6 hours.
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.
• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working as a team, having fun and celebrating success, and seeing the best in others!

Equal Opportunity Employer: Disabled/Veterans

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

With more than 2,000 Panera LLC and independent franchise bakery-cafes in the Panera Bread® family, and more locations opening all the time, it’s no wonder our company has been an excellent source of career and personal growth opportunities for more than 25 years. In neighborhoods across the U.S. and Canada, customers enjoy flavorful, handcrafted meals centered around freshly baked artisan bread. Panera Bread is dedicated to serving food like we serve our own families, free of any items on our ‘No No’ List. We also support communities through hunger relief and charitable initiatives.