Assistant General Manager

100071 - Swig Springville Plaza; Town of Springville (WI); On-site; USD 19,286 - 23,419; Part time

Benefits offered by this job

Discounted Drinks & Cookies

Flexible hours

Opportunities for Growth

Participation in competitions for prizes

Job summary

100071 - Swig Springville Plaza is looking for an Assistant Manager in Springville, Wisconsin. You will oversee daily operations, ensure excellent customer service, and manage staff training. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Compensation ranges from $14-$17/hr including tips, with opportunities for growth and discounts on drinks and cookies. Join our energetic team to create unforgettable experiences for our customers.

Qualifications

• Must live by Swig's core values: Positivity, Humility, Competency, Integrity.
• Must be at least 16 years of age.
• Food handler's permit and reliable transportation required.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met.
• Train and develop staff to foster a positive work environment.
• Manage customer service and online reviews.
• Drive sales growth and manage labor costs.
• Assist with weekly reports and inventory management.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Multitasking

Job description

At Swig, we’re all about fun, energy, and giving our customers an unforgettable experience. You’ll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you’ll be part of a team that treats every customer like family.

As Assistant Manager, you’ll play a key role in ensuring the store operates smoothly, efficiently, and according to Swig’s high standards. If you’re passionate about leadership, teamwork, and delivering an exceptional experience, we want you to join our team!

How You’ll Make an Impact:

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig’s procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

What You’ll Bring to the Role:

• Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service.
• Exceptional attention to detail, ensuring everything is just right.
• Excellent communication skills — both verbal and written.
• A collaborative, growth-focused attitude, always ready to learn and help your team succeed.
• The ability to multitask and handle fast-paced situations with ease.
• A food handler's permit and reliable transportation.
• Regular, predictable attendance and the ability to work as part of a close-knit team.
• Must be at least 16 years of age.
• Previous restaurant experience is a plus!

Pay & Perks:

• Earn up to $14-17/hr (this includes tips!)
• Discounted Drinks & Cookies
• Flexible hours and a fun, fast-paced work environment.
• Opportunities for Growth
• Participate in company wide competitions for prizes and recognition!

Swig is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, or veteran status.

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