Assistant General Manager

Taco Bell; Town of Chester (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Taco Bell in the Town of Chester is seeking an Assistant General Manager to lead restaurant operations. This role involves training employees and managing day-to-day operations while ensuring customer satisfaction and maximizing profits.

The ideal candidate will have operational management experience in the Quick Service Restaurant industry, strong leadership qualities, and a passion for delivering excellent customer experiences.

Qualifications

• 1-3 years of operational management experience in Quick Service Restaurant or retail.
• Basic business math and accounting skills.
• Strong decision-making skills.

Responsibilities

• Manage day-to-day operations and employee training.
• Ensure compliance with safety and health codes.
• Drive sales growth and control profit and loss.

Skills

Operational management experience

Interpersonal skills

Conflict resolution

Analytical skills

Communication skills

Education

High School Diploma

University Degree Preferred

Job description

Job Description – About the Job

Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands‑on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day‑to‑Day

Build People Capability

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Lead by example – be a culture champion and live by Taco Bell HUNGRY principles:
  Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager's and Team Members

Deliver a Consistent Customer Experience

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
• Control day‑to‑day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer‑focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
• Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
• Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
• Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
• Works with management team to develop and deliver unit‑specific Annual Operating Plans

Minimum Requirements – Is This You?

• High School minimum, University Degree Preferred
• 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision‑making skills
• Strong interpersonal and conflict resolution skills
• Good oral/write communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
• Strong analytical/decision‑making skills
• Basic personal computer literacy
• Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Is a Dynamic, energetic and positive leader, a self‑starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction