Assistant General Manager

EōS Fitness; Texas; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free gym membership for you and a user

Daily Pay

401(k) with company matching

Education growth options

Employee referral program

Job summary

EóS Fitness is seeking an Assistant General Manager to lead the Sales team and be the hub for information for members, guests, and staff. Reporting to the General Manager, you will drive membership sales and programs while ensuring a welcoming, energetic gym environment.

The role requires 2 years in customer service, 3-4 years in sales, and 1 year in supervision, with strong communication and a passion for fitness and our core values.

Qualifications

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills.
• Strong detail orientation; time management and organizational skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• Embrace our Core Values.

Responsibilities

• Lead the Sales team to meet targets, especially weekends or when the GM is absent.
• Sell club memberships, individual memberships, fitness services, products, and programs.
• Oversee billing processes and follow up with leads and prospects.
• Communicate goals and procedures to staff clearly.
• Supervise facility maintenance, cleanliness, and safety compliance.
• Ensure high-quality customer service and address inquiries or complaints.
• Engage with members in a friendly, approachable manner and provide helpful responses.
• Communicate calmly during emergencies with staff and members.

Skills

Customer service

Sales

Supervisory

Communication

Relationship building

Time management

MS Office

Fitness industry knowledge

Team leadership

Job description

EóS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EóS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Assistant General Manager, reporting directly to the General Manager, is responsible for assisting with the Sales team as well as day-to-day tasks. EóS Fitness is looking for individuals passionate about sales and dedicated to helping members achieve their health and wellness goals. As Assistant General Manager, you will create connections with prospective members, facilitate their membership journey, and ensure their success. While these responsibilities encompass a broad spectrum, our Assistant General Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Position Purpose:

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Core Purpose:

To create loyal, lifelong fans and exercise practitioners.

Responsibilities

• Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system

Eligible For Additional Compensation Inclusive Of

• Variable income opportunities including commission and bonus
• Post training increase

Hourly Position - Additional Compensation Eligible

$15—$15 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full-time vs. part-time employment.

EóS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EóS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

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