Assistant General Manager

Team Car Care West, LLC (US); Stanwood (WA); On-site; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonus incentives

Medical/dental/vision insurance

Employee discounts

PTO after 180 days

Uniforms paid for and laundered

Employee referral bonuses

Job summary

Team Car Care West, LLC (US) in Stanwood, WA seeks an Assistant General Manager to drive revenue growth and guest satisfaction in our service center. You will collaborate with the GM, coach technicians and CSAs, and ensure consistent high-quality service.

The role requires 1–3 years of retail management, strong communication, and leadership. You’ll manage inventory, cash handling, and safety while supporting budgeting and forecasts in a fast-paced environment.

Qualifications

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership with the ability to motivate diverse teams.

Responsibilities

• Drive revenue growth with GM through guest count and lead measures.
• Coach and guide team, ensuring excellent customer service and guest experiences.
• Develop teammates via internal training, providing ongoing guidance and direction.
• Oversee inventory, cash handling, guest issues, and safety compliance.
• Assist GM with budgeting, forecasts, and expense controls.
• Lead daily huddles and store meetings to set directions and goals.
• Ensure clean, safe, and presentable service center per guidelines.

Skills

Retail management

Leadership

Communication skills

Guest First mindset

Financial analysis

Job description

Job Title:Assistant General ManagerLocation:7001 265th St NW Stanwood, WA 98292Compensation:$20.00 - $21.00Worker Type:EmployeeTime Type:Full timeJob Description:Embark on a rewarding career journey with us today as an Assistant General Manager!FULL-SERVICE REWARDS:401K plan w/ company matchBiweekly Bonus IncentivesCareer advancement opportunitiesDailyPayDo not need to pay for toolsEmployee DiscountEmployee Referral BonusesFleet Referral BonusesMedical/dental/vision insurance benefitsPerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.PTO after 180 daysSpot bonuses through our internal rewards programUniforms paid for and launderedGEAR UP FOR YOUR ROLE:Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.HOW YOU WILL DRIVE SUCCESS:Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.Ensure our quality control measures and processes are followed consistentlyCarry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiativesAssist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.Provide clear and detailed direction to the team consistentlyEnsure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)Provide guidance and mentoring to the automotive technicians and CSA'sPerform opening and closing duties when the General Manager (GM) is offAssist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business needLeads daily team huddles and store meetings. Setting the direction for achieving the business goalsManages inventory and product order that meets the business needAdheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guestsAssist guests with their questions and needs. In-person, electronically, or via the telephoneUNDER THE HOOD – WHAT YOU’LL NEED:One to three years of retail management experience; Professional automotive experience is not required.Must have exceptional oral and written communication skillsIs a proven leader that possesses the ability to inspire and motivate diverse groups of peopleHas sound business sense and a comprehensive understanding of the retail industryCan analyze, comprehend, and recommend financial objectives that help increase sales and service resultsDemonstrate a positive, helpful attitude as well as professional conduct and appearance alwaysEnjoys and is energized by a fast-paced, flexible, high-performance retail environmentHas a \"Guest First\" mindsetYou must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must be able to stand on your feet on hard surfaces like concrete or metalExpect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumesMust be able to lift and move work-related items up to 50 poundsPerform all other duties as assigned or needed.Must be at least 18 years of ageEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.