Assistant General Manager

Team Car Care Dba Jiffy Lube; Stanwood (MI); On-site; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonuses

Career advancement

DailyPay

Tools provided

Employee discount

Referral bonuses

Fleet referral bonuses

Medical/dental/vision insurance

PerkSpot discounts

PTO after 180 days

Spot bonuses

Uniforms provided

Job summary

Team Car Care Dba Jiffy Lube in Stanwood, WA seeks an Assistant General Manager to lead daily operations and drive guest satisfaction while growing sales. The AGM will be part of a dynamic service center leadership team and work closely with the GM to deliver exceptional guest experiences.

The role requires 1–3 years of retail management experience, strong communication skills, and a proven ability to mentor staff, manage inventories, and contribute to budgeting and planning in a fast-paced

Qualifications

• One to three years of retail management experience
• Exceptional oral and written communication skills
• Proven leadership with ability to inspire diverse teams
• Sound business sense with understanding of the retail industry
• Ability to analyze financial objectives to increase sales and service results
• Positive, helpful attitude with professional conduct and appearance
• Enjoys fast-paced, high-performance retail environments
• Guest-first mindset

Responsibilities

• Lead with GM to drive revenue growth through guest count and core sales metrics
• Coach and guide teammates through internal training and ongoing guidance
• Ensure quality control measures are followed
• Handle inventory, cash handling, guest issues, and collaborate with DM on initiatives
• Assist GM with budgeting, forecasts, and expense controls
• Provide clear direction to the team and maintain a clean, safe store environment
• Mentor automotive technicians and CSAs
• Open/close duties when GM is off
• Build and maintain an engaged workforce
• Lead daily team huddles and store meetings
• Manage inventory and product orders
• Enforce safety and productivity rules
• Assist guests in person, electronically, or by phone

Skills

Retail management

Leadership

Communication

Business acumen

Financial analysis

Guest-first mindset

Job description

Job Title:

Assistant General Manager

Location:

7001 265th St NWStanwood, WA 98292

Compensation:

$20.00 - $21.00

Worker Type:

Employee

Time Type:

Full time

Job Description:

Embark on a rewarding career journey with us today as an Assistant General Manager!

FULL-SERVICE REWARDS:

• 401K plan w/ company match
• Biweekly Bonus Incentives
• Career advancement opportunities
• DailyPay
• Do not need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

GEAR UP FOR YOUR ROLE:

Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.

HOW YOU WILL DRIVE SUCCESS:

• Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure our quality control measures and processes are followed consistently
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
• Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
• Provide guidance and mentoring to the automotive technicians and CSA's
• Perform opening and closing duties when the General Manager (GM) is off
• Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need
• Leads daily team huddles and store meetings. Setting the direction for achieving the business goals
• Manages inventory and product order that meets the business need
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
• Assist guests with their questions and needs. In-person, electronically, or via the telephone

UNDER THE HOOD - WHAT YOU'LL NEED:

• One to three years of retail management experience; Professional automotive experience is not required.
• Must have exceptional oral and written communication skills
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
• Has sound business sense and a comprehensive understanding of the retail industry
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
• Has a "Guest First" mindset
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
• Must be able to lift and move work-related items up to 50 pounds
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.