Assistant General Manager

Eosfitness; Simi Valley (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training and merchandise

Employee referral program

Daily pay access before payday

Group health, dental, vision benefits

401(k) with company matching

Job summary

Eosfitness in Simi Valley is seeking an Assistant General Manager to lead the Sales team and ensure a successful membership journey for clients. This role involves meeting sales targets, supervising the facility, and providing outstanding customer service.

Ideal candidates will have 3-4 years of sales experience, 2 years in customer service, and excellent communication skills. A background in fitness is a plus. The position offers a competitive salary and a range of benefits.

Qualifications

• 2 years of customer service experience.
• 3–4 years of sales experience.
• 1 year of supervisory experience.
• Strong verbal and written communication skills.
• Excellent relationship-building skills.
• Strong detail orientation and problem-solving abilities.
• Proficient in Microsoft Office.
• Interest in the fitness industry is a plus.

Responsibilities

• Lead and train the Sales team to meet sales targets.
• Sell club memberships and fitness services.
• Supervise facility maintenance and cleanliness.
• Communicate goals and expectations to staff.
• Deliver high-quality customer service.
• Handle member concerns and complaints effectively.

Skills

Customer service experience

Sales experience

Supervisory experience

Strong communication skills

Detail orientation

MS Office skills

Job description

Our Assistant General Manager, reporting directly to the General Manager, is responsible for assisting with the Sales team as well as day‑to‑day tasks. EōS Fitness is looking for individuals passionate about sales and dedicated to helping members achieve their health and wellness goals. As Assistant General Manager, you will create connections with prospective members, facilitate their membership journey, and ensure their success. While these responsibilities encompass a broad spectrum, the role remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under management discretion.

Position Purpose

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and serve as the hub for information for our members, guests, and staff.

Responsibilities

• Ensure sales targets are met, especially during weekends or when the General Manager is absent, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee billing processes for memberships, monitor the sales pipeline, and ensure timely follow‑up with leads and prospects.
• Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles and responsibilities.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Deliver high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being.

Qualifications

• 2 years of customer service experience.
• 3–4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic, thorough problem‑solving; good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• Someone who embraces our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports.

Additional Compensation

• Variable income opportunities including commission and bonus.
• Post‑training salary increase.

California Pay Range: $19.90 – $21.90 USD

Benefits and Perks

• Highly energetic and collaborative team.
• Management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay—access funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistance program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.