Assistant General Manager

Bass Pro Shops; Short Pump (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid vacation

Flexible Spending Account

Job summary

Dormont Manufacturing Co in Short Pump, Virginia is looking for an Assistant General Manager to assist in overseeing store operations. The role involves effective leadership, customer service, and financial management to ensure an efficient and welcoming shopping environment.

Key responsibilities include supervising departments, managing inventory, ensuring compliance with company policies, and supporting a high level of customer service. Candidates should have at least 5 years of management experience in a high-volume retail setting.

Qualifications

• Minimum of 5+ years in big box, high volume management.
• Experience with both Sales Departments and Receiving.
• Strong interpersonal and communication skills.

Responsibilities

• Supervise multiple departments and staff members.
• Ensure customer service excellence and financial goals.
• Maintain cleanliness and safety in the store.

Skills

Customer service

Inventory control

Leadership development

Financial management

Tools

Point of Sale systems

Spreadsheet software

Job description

POSITION SUMMARY

The Assistant General Manager (AGM) assists the GM with the management of store merchandising and store operations to ensure proper merchandise assortment, merchandise presentation, inventory control, customer service, financial efficiency, inventory control, customer service, leadership development, associate morale and other duties as assigned.

ESSENTIAL FUNCTIONS

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Opens and closes the store. Assumes responsibility for the entire store when the General Manager is out of the building.
• Directly supervises the Receiving, Customer Service, Maintenance and Sales Departments through the Group Sales Managers.
• Ensures the Departments are staffed with “service” oriented associates; participates in interviewing and selection. Coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Works closely with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels.
• Communicates and implements all advertising and marketing initiatives of the Company to include tabs, flyers, signing, pricing, features, imagery, visual presentation, etc.
• Maintains all planograms set by Merchandising.
• Meets or exceeds all financial plans as set by the Company.
• Controls Company assets and financial efficiency by auditing reports, general ledger, electronic journals, physical inventory and procedures to ensure system integrity; monitors and controls cash management; controls stores operating & loss account.
• Executes and communicates all Operating procedures in the Store.
• Develops and executes all Sales / Payroll plans as directed by the Company. Assists in overseeing and controlling payroll and operating expense.
• Provides financial results / performance to the General Manager through several reports.
• Maintains a clean, organized, and safe environment, building facility and all equipment and controls safety in the store.
• Analyzes customer and business analytics to drive customer service and operating metric goals.
• Carries out Supervisory responsibilities and partners with Human Resources in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving associate and customer problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers’ needs, making product recommendations based off of this analysis and promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE / QUALIFICATIONS

• Experience: Minimum of 5+ years in big box, high volume management, with responsibility for one or more Sales Departments and Receiving or Front End experience.

KNOWLEDGE, SKILLS AND ABILITY

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of other financial, legal, and technical information.
• Ability to read and analyze certain reports.
• Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Base Camp support staff.
• Demonstrated use and understanding of servant leadership and team concept of management.

TRAVEL REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

• Regularly performs computer work, walks, and stands.
• Occasionally sits.
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally operate machinery and/or power tools.
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures.
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments.
• Occasionally work in hazardous conditions.

INDEPENDENT JUDGEMENT

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

FULL TIME BENEFITS SUMMARY

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

REASONABLE ACCOMMODATIONS

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].