Assistant General Manager

FALL CREEK FARM & NURSERY; Scranton (Lackawanna County); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Monthly bonuses

401(k) plan

Comprehensive benefits package

Paid time off

Job summary

Trulieve in Scranton seeks an Assistant General Manager to support the General Manager in store leadership, staff supervision, inventory control, and daily operations, while ensuring customer satisfaction and regulatory compliance.

You'll coach a team of 40+ employees, monitor service standards, manage labor budgets, and partner cross-functionally to drive sales and maintain brand standards in a fast-paced, heavily regulated retail setting.

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff.
• Able to communicate in conversational English and operate common office equipment.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state specific regulations.
• Communicate and ensure compliance with SOPs and relay changes to employees.
• Provide coaching, training, and development to the team to meet objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations when on duty.
• Assist in managing labor budget to meet business needs.

Skills

Store leadership

Team coaching

Administrative skills

Cash handling

Regulatory compliance

Data analysis

Customer service

Communication

Job description

Career Opportunities: Assistant General Manager (20633)

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 20633

Remote Work Available: No

Job Title: Assistant General Manager

Department: Retail

Reports To: General Manager

FLSA Status: Hourly

Benefits:

• Includes opportunities for monthly bonuses, 401(k) planand a comprehensivebenefits package.
• A comprehensive benefits package including paid time off is offered with this position.

ROLE SUMMARY

The Assistant General Manager supports the General Manager in leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

KEY DUTIES AND RESPONSIBILITIES

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

SKILLS AND QUALIFICATIONS

• Two years of related experience and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Must possess the ability to train, develop and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

• Must possess a valid driver’s license and pass an MVR background check (delivery locations only)
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

• Constantly required to move/traverse throughout entire facility, including tight spaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
• Must have visual and auditory acuity with or without aids to perform all functions of the position
• Occasionally required to remain in a seated position

WORK SCHEDULE

40-45 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.