Assistant General Manager

Topgolf; San Jose (CA); On-site; USD 98,000 - 132,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Mental well-being platform

Job summary

Topgolf is seeking an Assistant General Manager to lead operations across a high-energy, high-volume venue. You will supervise department managers, drive profitability, and ensure safety and excellent guest service while modeling Topgolf's core values.

You will coach leaders, manage staffing and scheduling, and own venue accountability in the GM's absence. The role requires a proven multi-unit leadership track record and a passion for hospitality.

Qualifications

• 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 years as an Assistant General Manager or General Manager in a multi-unit operation.
• Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.

Responsibilities

• Lead Venue Operations: oversee department managers and teams to deliver best-in-class guest experiences, manage standards, staffing, and safety.
• Develop and Coach Leaders: invest in growth of direct reports, support hiring, scheduling, and team building.
• Drive the Guest Experience: stay visible on the floor, elevate guest experiences, and champion hospitality.
• Represent the Brand and Community: build relationships with local organizations and support brand events and activations.

Skills

Leadership

Operations management

Multi-unit experience

Budgeting

Communication

Staff development

Education

Bachelor's degree or equivalent

Job description

ABOUT TOPGOLFTopgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.WHAT WE’RE SEEKINGAre you the kind of leader who does not want to be handed in authority? You earn it every day. Do you see the gaps before they become problems, coach your team before performance slips, and hold yourself to a higher standard than anyone asks of you?We are looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role is not a steppingstone you coast through. It is where you prove you are ready for the next level.If you want to become a General Manager by doing the work, this is where that happens.WHAT YOU WILL DOLead Venue Operations•Oversee department managers and their teams in delivering best-in-class guest experiences•Hold leaders accountable for operating standards, staffing, and guest and team safety•Step into the GM role during absences, owning full venue accountability•Forecast and manage sales and expenses across departments•Leverage business metrics and trends to drive performance and maximize profitabilityDevelop and Coach Leaders•Coach and develop direct reports, investing in their growth as leaders•Drive team member engagement across all departments•Support effective hiring, scheduling, and team building across the venue•Delegate with clarity and follow up to ensure executionDrive the Guest Experience•Stay visible on the floor and interact with guests to assess and elevate their experience•Champion a culture of hospitality across every touchpoint•Use guest feedback and operational data to continuously improve the experienceRepresent the Brand and Community•Cultivate relationships with community leaders and local organizations•Support brand-building events, partnerships, and activations•Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and CaringCORE COMPETENCIES FOR SUCCESSDrives Results | Consistently achieving results, even under tough circumstances.•Pushes others to achieve results and holds people accountable for poor outcomes•Fosters a sense of urgency in the team for reaching goals and meeting deadlines•Leads others to persist despite setbacks or obstacles•Drives a record of accomplishment of success across the venueBuilds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.•Communicates clear goals and roles to all department managers•Ensures the team has the right mix of skills and leverages individual strengths•Coaches others on how to build effective, high-performing teams•Rewards team efforts and accomplishments consistentlyEnsures Accountability | Holding self and others accountable to meet commitments.•Accepts responsibility for the successes and failures of own work and the team's work•Monitors metrics and milestones to chart progress against expectations•Holds departments accountable for budgets, goals, and operating standards•Designs feedback processes into daily operationsDecision Quality | Making good and timely decisions that keep the organization moving forward.•Holds others accountable for making sound decisions that comply with policies and standards•Is willing to make tough decisions and move them forward, even if they are unpopular•Strikes the right balance between accepting workable solutions and pushing for better alternatives•Synthesizes information, experience, and various inputs to determine the best course of actionQUALIFICATIONS5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operationBachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.Proven record of accomplishment of leading multi-unit operations in a high-volume environmentAbility to obtain required licenses and certifications for your locationMust be 21 years of age or older as required by state or local lawPHYSICAL REQUIREMENTSLet us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carryingAbility to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairsAbility to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environmentAbility to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weatherAbility to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noiseAbility to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documentsRange - 97,700.00 - 132,200.00 USD AnnualBENEFITSFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.