Assistant General Manager

EōS Fitness; Rancho Cucamonga (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Daily Pay offered

401(k) with Company matching

Group Health, dental, and vision insurance

Job summary

Dormont Manufacturing Co in Rancho Cucamonga is seeking an Assistant General Manager to enhance our Sales team and support day-to-day operations. This role emphasizes leading the sales initiatives and ensuring exceptional service for our members.

Ideal candidates will have 3-4 years of sales experience and a passion for the fitness industry. Excellent communication skills and a focus on customer satisfaction are crucial. This position offers competitive pay between $19.90 and $21.90/hour with various perks.

Qualifications

• 2 years of customer service experience required.
• 3-4 years of sales experience preferred.
• 1 year of supervisory experience needed.
• Strong communication skills for interaction with staff and members.
• Excellent relationship building and influencing skills.

Responsibilities

• Lead and train the sales team to meet sales targets.
• Oversee billing processes and membership sales.
• Ensure high-quality customer service and member engagement.
• Supervise the maintenance and cleanliness of the facility.

Skills

Customer service experience

Sales experience

Supervisory experience

Strong communication skills

Detail orientation

MS Office skills

Job description

Position Overview

EōS Fitness is a bold, upbeat, and motivating company that values personal responsibility, optimism, growth, teamwork, and hard work. The Assistant General Manager reports directly to the General Manager and assists the Sales team and day‑to‑day operations. The role focuses on member acquisition, sales, coaching the sales team, ensuring facility standards, and providing excellent customer service.

Position Purpose

Lead, coach, and train the Sales team to create a welcoming environment, serve as the primary resource for members, guests, and staff, and maintain the sales pipeline.

Responsibilities

• Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Deliver high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of customer service experience.
• 3–4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship‑building and influencing skills with people at all levels and in all functions.
• Strong detail orientation, a systematic and thorough approach to problem solving, and good time‑management, organizational, and record‑keeping skills.
• Prior experience or strong interest in the fitness industry is a plus.
• An embrace of our core values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports.

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group health, dental, vision, supplemental life, and employee assistance program are offered!**
• 401(k) + company matching!**
• Personal education growth options with Sophia Learning.

Compensation

$19.90 – $21.90 USD per hour.

Variable income opportunities include commission and bonuses. A post‑training salary increase is available.

Equal Opportunity Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

*Based on eligibility of tenure and full‑time vs. part‑time employment.