Assistant General Manager

Kana Hotel Group; Pigeon Forge (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Kana Hotel Group in Pigeon Forge, TN is seeking a Front Office Supervisor to lead the guest services team and ensure consistent brand standards across shifts. You will oversee scheduling, training, and performance, while driving guest satisfaction and operational excellence.

The role requires 1–2 years in hospitality, supervisory experience, and a commitment to exceptional service. Availability for all shifts, weekends, and holidays is essential in a busy resort environment.

Qualifications

• 1–2 years previous hospitality experience required.
• Bachelor’s degree in business or related discipline preferred.
• Supervisory experience strongly preferred.
• Exceptional Customer Service.
• Relationship Building.
• Effective Communication.
• Ability to multi-task.
• Availability to work all shifts, weekends, and holidays, based on business needs.
• Ability to learn and utilize various computer and software applications.

Responsibilities

• Conduct employee meetings and ensuring that employees are kept informed of policies, department procedures, and brand standards.
• Informs team members of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner.
• Assist with inventory management to maximize all potential room revenue and ensure that budgeted room revenues are met.
• Organize and prepare accounts payable/receivable; deposits.
• Input direct bill into system.
• Generate an atmosphere that provides a positive and safe environment for all employees and guests.
• Monitor and lead the guest service team members; Conflict resolution for guest complaints.
• Monitor and train team members on brand standards.
• Create and communicate scheduling for team members.
• Ensure high associate morale by rewarding team members who meet or exceed guest expectations.
• Involved with staffing needs for interviewing, screening, hiring, employee relations, etc.
• Conduct regular walk throughs at hotel for various shifts and document issues to address with GM.
• Maintain a flexible schedule to cover various business needs in the event of team member absenteeism, guest events, etc.
• Interdepartmental teamwork to ensure efficiency.
• Timecard maintenance for Guest Service Representatives.
• Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements

Skills

Supervisory experience

Exceptional Customer Service

Relationship Building

Effective Communication

Ability to multi-task

Availability to work all shifts

Education

Bachelor’s degree in business or related discipline

Job description

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Primary Responsibilities

• Conduct employee meetings and ensuring that the employees are kept informed of policies, department procedures, and brand standards


• Informs team members of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner.


• Assist with inventory management to maximize all potential room revenue and ensure that budgeted room revenues are met.


• Organize and prepare accounts payable/receivable; deposits


• Input direct bill into system


• Generate an atmosphere that provides a positive and safe environment for all employees and guests


• Monitor and lead the guest service team members; Conflict resolution for guest complaints


• Monitor and train team members on brand standards


• Create and communicate scheduling for team members


• Ensure high associate morale by rewarding team members who meet or exceed guest expectations.


• Involved with staffing needs for interviewing, screening, hiring, employee relations, etc.


• Conduct regular walk throughs at hotel for various shifts and document issues to address with GM


• Maintain a flexible schedule to cover various business needs in the event of team member absenteeism, guest events, etc.


• Interdepartmental teamwork to ensure efficiency


• Timecard maintenance for Guest Service Representatives


• Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements


• Other duties as assigned

Education/Experience

• 1-2 years previous Hospitality experience required


• Bachelor’s degree in business or related discipline preferred


• Supervisory experience strongly preferred


• Exceptional Customer Service


• Relationship Building


• Effective Communication


• Ability to multi-task


• Availability to work all shifts, weekends, and holidays, based on business needs


• Ability to learn and utilize various computer and software applications

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.