ASSISTANT GENERAL MANAGER

VIG Park West; Peoria (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Vacation and Sick Leave

Medical, Dental and Vision

Competitive Pay

Dining Discounts

Continued leadership

Growth Potential

Job summary

The VIG in Peoria, AZ, is seeking an Assistant General Manager to lead all aspects of our busy restaurant. You will deliver a high-quality menu, motivate staff, and ensure top customer service while hitting revenue and quality goals.

You'll oversee dining room operations, schedule staff, hire cooks and wait staff, and maintain health and safety standards in a fast-paced environment. Join us to elevate guest experiences daily.

Qualifications

• Proven work experience as a Restaurant Manager or similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge for staff guidance.
• Familiarity with restaurant management software.
• Strong leadership, motivational, and people skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and cleaning supplies.
• Ensure sanitation and safety regulations compliance.
• Manage restaurant image and brand visibility.
• Control costs and identify waste reduction measures.
• Create reports on revenues and expenses weekly, monthly and yearly.
• Promote the brand through local events and word-of-mouth.
• Train staff on customer service practices.
• Implement policies to sustain operations.

Skills

Restaurant Manager

Customer service management

Food & beverage knowledge

Leadership skills

Financial management

Tools

Restaurant management software

Job description

The VIG in Peoria is looking for an Assistant General Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Assistant General Managers' responsibilities include maintaining the restaurant's revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you'll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check-in with customers, and balance seating capacity. Back of the house management experience is essential, as you'll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep, and make sure we comply with health and safety restaurant regulations. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly, and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g., discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Benefits

• Vacation and Sick Leave
• Medical, Dental and Vision
• Competitive Pay
• Dining Discounts
• Continued leadership
• Growth Potential

We are Genuine Concepts: The VIG, Campo, The Little Woody, The Womack, and Alpine, with exciting new projects coming soon.

Requirements

Skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills