Assistant General Manager

Gracious Hospitality Management; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision benefits

Flexible Spending Account/Health Savings Account

Referral Bonus Program

Employee Recognition Awards

Paid Time Off

Job summary

Gracious Hospitality Management in New York is looking for an Assistant General Manager to lead its exceptional hospitality team. The ideal candidate will have over 5 years of experience in the hospitality industry and be committed to providing outstanding service. Responsibilities include training staff, maintaining operational standards, and addressing customer needs. Competitive pay range is $90,000 - $105,000 USD with comprehensive benefits including medical, dental, vision, and paid time off.

Qualifications

• 5+ years of hospitality experience preferred.
• Fluent in written and spoken English.
• Must have food handler's certification.

Responsibilities

• Assist the General Manager as directed.
• Train and schedule Front of House team members.
• Develop customer relationships and address service needs.
• Maintain physical facilities within the restaurant.

Skills

Customer service

Team leadership

Conflict resolution

Food safety

Communication

Time management

Job description

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.

We are seeking to hire a dynamic and experienced Assistant General Manager to oversee and lead our award winning hospitality team. The ideal candidate will work closely with team members to provide exceptional, engaged service to our customers, and promote an environment of respect, support, and grace in the dining room.

The full Job Description will be shared during the interview process.

Duties & Essential Functions (these are not all-inclusive)

• Assists the General Manager as directed.
• Trains, schedules, and delegates work assignments to all Front of House department team members including, but not limited to sommeliers, servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists.
• Develops positive customer relationships and addresses customer service needs.
• Responds efficiently and accurately to customer complaints.
• Appraises staff performance and provides feedback to improve productivity.
• Develops strategies for better workplace efficiency and goal achievement.
• Liaises between employees and General Manager ("GM").
• Holds staff accountable to restaurant policies, procedures, service standards, and steps of service.
• Maintains physical facilities within the restaurant space.
• Implements policies and protocols for restaurant operations.
• Previous hospitality experience preferred (5+ years).
• Must be able to lift heavy boxes (at least 50 lbs).
• Ability to walk, stand, and bend for extended periods of time over multiple floors.
• Occasional kneeling, bending, crouching, and climbing is required.
• Available to work weekends, nights, and holidays as the business dictates.
• Must be of legal age according to State regulations to serve alcohol (18 years).
• Fluent in written and spoken English.
• Food handler’s certification.

Benefits (with variation for full-time/part-time employment)

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Referral Bonus Program
• Employee Recognition Awards
• Paid Time Off

New York State’s Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities.

New York Pay Range: $90,000 - $105,000 USD

Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [e-mail].