Assistant General Manager

Portillo's Inc.; Naperville (IL); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Discretionary bonus program

Tech reimbursement

Free shift meals

Educational benefits

Employee discounts

Job summary

Portillo's Inc. in Naperville is seeking an Assistant General Manager to lead high-performing teams and deliver outstanding guest experiences. You will manage shifts, budgets, recruiting, training, and ensure health, quality, and food safety standards.

The role requires 3 years of restaurant management (or 1 year as AGM/GM) in a fast-paced setting, with strong leadership, communication, and coaching skills. Expect 50+ hour weeks, with nights and weekends, in a high-energy environment.

Qualifications

• Minimum of 3 years of Restaurant Management or at least 1 year as AGM/GM in high-volume, fast-paced environments.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership with coaching and excellence focus.

Responsibilities

• Model and execute operational standards to run great shifts.
• Oversee scheduling, training, and daily routines.
• Drive team development through programs and IDPs.

Skills

Team leadership

Hospitality

Communication

English fluency

Coaching

Education

High school diploma or equivalent

Job description

Do you relish the opportunity to beef up a team of high performers? Can you bring that extra sizzle to the grill while making lifelong memories for our guests and our team members? At Portillo’s, we’re looking for an Assistant General Manager who’s ready to lead team members to deliver satis-frying food and top-notch customer service. If you’ve got what it takes to ketchup with our fun, fast-paced environment and add that extra pickle to everything you do, we want you to join our family!

Our people are the heart of Portillo’s. We pride ourselves on living our core values of Family, Greatness, Energy and Fun while igniting the senses with our unrivaled food and experiences for our Guests and Team Members.

Job Responsibilities

Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.

Execute operational standards to drive sales and profits

Oversee shift planning, scheduling, training execution, and daily routines.

Drive team member growth through development programs, individual development plans (IDPs), and the Ignite internal development program.

Deliver exceptional guest experiences, making each visit memorable and fostering connections.

Foster team engagement through frequent recognition and communication.

Meet and exceed financial and profitability goals by managing budget

Implement company policies, procedures, and strategies to promote effective local and state health, quality, and food safety compliance.

Manage recruitment efforts for the restaurant ensuring we have team members focused on delivering Portillo’s experience

Plan for and make critical business decisions around inventory, budget, and labor

Job Qualifications

Minimum of 3 years of Restaurant Management or at least 1 year of Assistant General Manager or General Manager experience in a high volume, fast-paced environment preferred

Working knowledge of restaurant operations, including recruiting, food planning and preparation, purchasing, sanitation, health standards, and security

Demonstrated ability to champion hospitality and motivate team members

Strong leadership skills with a focus on coaching and achieving excellence

Knowledgeable in all financial aspects of the restaurant operations, along with P & L responsibilities

Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests

Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays

High school diploma or equivalent

Current sanitation and B.A.S.S.E.T. alcohol service training a plus

What’s in it for you?

Hot dog! The pay range for this role is $65,000 – $70,000. Your actual salary will depend on experience, location, and/or additional skills you bring to the table. This position is also served with:

• Participation in a discretionary bonus program based on restaurant performance, among other ingredients
• Monthly technology reimbursement
• Free shift meals
• Educational benefits
• Perks and discounts – access to hundreds of discounts from movie tickets to gym memberships and more
• Counseling and support resources through our Employee Assistance Program (EAP)

You’ll also be eligible for a bun-believable benefits package that includes:

• Your choice of health insurance from among three medical plans (including a PPO), two dental plans, and a vision plan
• Paid time off
• 401(k) with company match
• Flexible Spending Accounts – healthcare and dependent care
• Financial Security through Voya Financial
• Beef Stock – our Employee Stock Purchase Plan*
• Voluntary Benefits like pet insurance, critical illness coverage, and identity theft insurance
• *Must have worked at Portillo’s for 1 year with an average of at least 20 hours over a 6-month period

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.