Assistant General Manager

107 Team Car Care East, LLC (US); Memphis (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401K with match

Biweekly bonuses

Career advancement

DailyPay

Uniforms provided

Insurance

PTO after 180 days

Employee discounts

Spot bonuses

Referral bonuses

Job summary

107 Team Car Care East, LLC (US) is seeking an Assistant General Manager in Memphis to lead our service center and work closely with the GM on growth initiatives. The AGM will focus on boosting guest counts, improving core sales, and coaching the team to deliver exceptional service in a fast-paced environment.

You will manage daily operations, budgeting, and staff development while upholding safety and quality standards. This full-time role includes benefits and potential for advancement.

Qualifications

• 1–3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership and ability to motivate diverse teams.
• Strong understanding of retail and automotive service environments.

Responsibilities

• Work with the GM to drive revenue growth through guest count and sales metrics.
• Coach staff and deliver excellent customer service to create a standout guest experience.
• Lead by example to build engagement and improve efficiency.
• Develop teammates through internal training and ongoing guidance.
• Ensure quality control measures and processes are followed.

Skills

Retail management

Communication

Leadership

Customer service

Job description

Job Title: Assistant General Manager

Location: 630 N. Graham St. Memphis, TN 38122

Compensation: $17.00 - $19.00

Worker Type: Employee

Time Type: Full time

Benefits

• FULL-SERVICE REWARDS: 401K plan w/ company match
• Biweekly Bonus Incentives
• Career advancement opportunities
• DailyPay
• Do not need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

Gear Up For Your Role

Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team.

Responsibilities

• Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
• They will also coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure our quality control measures and processes are followed consistently.
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
• Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently.
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
• Provide guidance and mentoring to the automotive technicians and CSA's.
• Perform opening and closing duties when the General Manager (GM) is off.
• Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need.
• Leads daily team huddles and store meetings.
• Setting the direction for achieving the business goals.
• Manages inventory and product order that meets the business need.
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with their questions and needs. In-person, electronically, or via the telephone.

Requirements

• One to three years of retail management experience; Professional automotive experience is not required.
• Must have exceptional oral and written communication skills.
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people.
• Has sound business sense and a comprehensive understanding of the retail industry.
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results.
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Has a "Guest First" mindset.
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal.
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
• Must be able to lift and move work-related items up to 50 pounds.
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

At TCC, we know that diversity makes us stronger.

We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

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