Assistant General Manager

HMSHost; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Generous PTO

Holiday pay

Meal & Transportation benefits

401(k) match

Employee assistance

Training & career growth

Referral program

Job summary

HMSHost in Memphis is seeking an Assistant General Manager to oversee casual dine or QSR operations, ensuring cleanliness, readiness, staffing and high standards. The AGM supports the GM in supervising day-to-day activities and upholds company policies.

The role requires strong leadership and 6+ years in food & beverage, 4+ years supervising staff, plus HACCP/safety knowledge. You will interview candidates, schedule staff, monitor performance, and enforce safety and alcohol policies while

Qualifications

• Minimum 6 years in food & beverage, cash handling and customer service.

Responsibilities

• Complete opening, daily and closing procedures.
• Supervise day-to-day activities of associates.
• Interview candidates and make hiring decisions.
• Monitor financial and operational data to meet unit goals.
• Ensure compliance with safety, AB policies and cleanliness.

Skills

Food & beverage experience

Cash handling

Customer service

Supervisory experience

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.

Essential Functions:

Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures

Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale

Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community

Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.

Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale

Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant

Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders

Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures

Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered

Actively ensures all associates take all mandated rest breaks and meal periods

Ensures display areas are appropriately clean, stocked, and visually appealing

Ensures all equipment is in good working order

Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times

Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM

Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

Places orders for individual units, receives goods, processes invoices

Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.

Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting relationship and other important information

The AGM position as described falls under the Fair Labor Standards act as a Exempt position

The AGM position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the assigned location.

The AGM position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Requires a minimum of 6 years food and beverage, cash handling, and customer service experience

Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).