Assistant General Manager

Team Car Care West, LLC (US); Madison (WI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonus incentives

DailyPay

Employee discount

Employee referral bonuses

Medical/dental/vision insurance

PerkSpot employee discounts

PTO after 180 days

Uniforms paid for and laundered

Job summary

Team Car Care West, LLC (US) is seeking an Assistant General Manager to drive guest satisfaction and revenue growth in our Madison service center. You will work closely with the GM to optimize operations, coach staff, and maintain high standards of service.

The role emphasizes leadership, budgeting support, and daily team leadership in a fast-paced retail automotive environment.

Qualifications

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership with the ability to inspire diverse teams.
• Strong business sense with ability to analyze financial objectives.
• Guest-first mindset and ability to thrive in a fast-paced environment.
• Ability to read and interpret safety rules, operating and maintenance instructions.

Responsibilities

• Lead daily team huddles and store meetings.
• Assist GM with budgeting, sales forecasts, and expense control.
• Oversee inventory, ordering, and product availability.
• Coach automotive technicians and CSAs to improve performance.
• Ensure the service center is clean, safe, and presentable.
• Address guest questions and concerns in person, online, or by phone.

Skills

Retail management

Leadership

Communication

Analytical skills

Guest service focus

Team coaching

Job description

Job Title:Assistant General ManagerLocation:2605 Fish Hatchery Rd. Madison, WI 53713Compensation:$17.50 - $20.00Worker Type:EmployeeTime Type:Full timeJob Description:Embark on a rewarding career journey with us today as an Assistant General Manager!FULL-SERVICE REWARDS:401K plan w/ company matchBiweekly Bonus IncentivesCareer advancement opportunitiesDailyPayDo not need to pay for toolsEmployee DiscountEmployee Referral BonusesFleet Referral BonusesMedical/dental/vision insurance benefitsPerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.PTO after 180 daysSpot bonuses through our internal rewards programUniforms paid for and launderedGEAR UP FOR YOUR ROLE:Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.HOW YOU WILL DRIVE SUCCESS:Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.Ensure our quality control measures and processes are followed consistentlyCarry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiativesAssist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.Provide clear and detailed direction to the team consistentlyEnsure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)Provide guidance and mentoring to the automotive technicians and CSA'sPerform opening and closing duties when the General Manager (GM) is offAssist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business needLeads daily team huddles and store meetings. Setting the direction for achieving the business goalsManages inventory and product order that meets the business needAdheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guestsAssist guests with their questions and needs. In-person, electronically, or via the telephoneUNDER THE HOOD – WHAT YOU’LL NEED:One to three years of retail management experience; Professional automotive experience is not required.Must have exceptional oral and written communication skillsIs a proven leader that possesses the ability to inspire and motivate diverse groups of peopleHas sound business sense and a comprehensive understanding of the retail industryCan analyze, comprehend, and recommend financial objectives that help increase sales and service resultsDemonstrate a positive, helpful attitude as well as professional conduct and appearance alwaysEnjoys and is energized by a fast-paced, flexible, high-performance retail environmentHas a \"Guest First\" mindsetYou must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must be able to stand on your feet on hard surfaces like concrete or metalExpect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumesMust be able to lift and move work-related items up to 50 poundsPerform all other duties as assigned or needed.Must be at least 18 years of ageEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.