Assistant General Manager

PGA TOUR Superstore; Louisville (KY); On-site; USD 60,000 - 68,700; Full time

Job summary

PGA TOUR Superstore in Louisville, Kentucky, is seeking an Assistant General Manager who will support the General Manager in achieving store goals and providing excellent customer experiences. The role involves building a team of passionate managers, ensuring operational excellence, and driving a culture of accountability and inclusivity.

The ideal candidate should have strong leadership experience, a focus on customer service, and flexibility to work various schedules. A minimum of three years of relevant experience is required, along with a high school diploma or equivalent.

Qualifications

• Minimum of three years of experience in sales, management, or people development.
• Ability to manage conflict and hold others accountable.
• Leadership skills to enforce high standards of customer service.

Responsibilities

• Support the General Manager in executing company strategies.
• Build and develop a team of managers who exceed customer service expectations.
• Ensure compliance with all loss prevention policies.

Skills

Strong listening and interpersonal skills

Strategic and analytical skills

Basic computer skills

Accountability skills

Excellent organizational skills

Leadership experience

Physical ability to stand for extended periods

Flexibility to work a variable schedule

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

Overview

At PGA TOUR Superstore, we are looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our associates, driven by our vision to inspire people through golf and tennis.

Salary: 60,000.00 - 68,700.00 USD annual.

Position Summary

The Assistant General Manager (AGM) supports the General Manager (GM) in executing all company strategies and directives. The AGM is accountable for achieving store goals while driving operational efficiencies and maximizing overall customer experience. The AGM provides full leadership and guidance over the store and collaborates with the GM, field leaders, and SSC leaders to assess the needs of customers and associates, maintain an elevated experience, and act as owner of the entire store.

Key Responsibilities

• Build and develop a team of passionate and knowledgeable managers who exceed customer service expectations by engaging customers and presenting the store.
• Understand business reporting and customer insights to troubleshoot and follow up on opportunity areas.
• Coach, train, and empower managers to be business experts by leveraging data to drive decisions.
• Respond quickly to negative customer experiences by de‑escalating situations and ensuring associates feel supported.
• Use customer feedback to coach and recognize managers and associates.
• Ensure compliance with all company merchandising and operations standards within each area of the store.
• Enable managers to view operations through the customer lens to maintain and exceed PGATSS commitment to world‑class experiences.
• Manage staffing or scheduling needs based on customer traffic and sales fluctuations.
• Create a scheduling plan in partnership with the Operations Manager based on labor budgets and traffic data, using workload planning, carton tracker, and markdown calendars.
• Ensure compliance with all loss prevention policies to maintain inventory accuracy and workplace safety.
• Demonstrate a culture of ethical conduct, safety, and compliance; hold managers accountable.
• Execute scheduled department walks with managers weekly to maintain operational excellence, customer experience, and associate engagement.
• Ensure managers follow up on training completion and provide ongoing education opportunities.
• Facilitate meaningful development conversations throughout managers’ career touchpoints.
• Establish a culture of accountability through clear expectations and performance management.
• Recruit, hire, and retain a passionate team with area‑specific knowledge and expertise.
• Execute associate engagement plans with the Store Leadership Team.
• Ensure new hires receive consistent onboarding and all training is completed accurately and timely.
• Be knowledgeable about Workday, benefits, and HR programs; assist associates with navigation.
• Lead intentional local recruitment to find talent that represents the community.
• Lead efforts related to reviewing, scheduling, and processing part‑time candidates through Workday.
• Ensure store leaders document disciplinary actions and associates acknowledge them in Workday.
• Lead the Store Leadership Team in delivering HR operational and cyclical programs to maintain compliance.
• Support leadership in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging.
• Demonstrate commitment to diversity, equity, and inclusion through continuous development and bias management.
• Lead store inventory readiness and preparation as outlined in LP-0006 Inventory Count.
• Act as the DEI Champion between the Stores and SSC, strengthening communication of DEI initiatives as the direct extension of the SSC DEI Council.

Qualifications and Skills Required

• Strong listening and interpersonal skills with good verbal and written communication; able to communicate cross‑functionally.
• Strong strategic and analytical skills; able to forecast business needs and develop comprehensive solutions.
• Basic computer skills with knowledge of Microsoft Office Suite, including Outlook.
• Accountability skills to manage conflict and hold others accountable.
• Strong business acumen with complete accountability for P&L management.
• Excellent organizational skills to manage multiple priorities.
• Leadership experience and ability to lead by example, enforcing high standards of customer service.
• High school diploma or equivalent (GE/D). College degree preferred.
• Three (3) years of experience in sales, management, or people development.
• Physical ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead.
• Flexibility to work a variable schedule, including nights, weekends, and holidays.

Other Duties

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination is unlawful and violates our policies and principles. All associates, at every level, are prohibited from engaging in any form of discrimination. If an associate believes they are being discriminated against, they should report it immediately to Human Resources. Retaliation against a report is prohibited.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.