Assistant General Manager

Cherry Ridge Retreat; Kentucky; On-site; USD 21,352 - 27,552; Full time

Benefits offered by this job

Performance bonus

Profit sharing

Company-contributed 401(k)

Job summary

Cherry Ridge Retreat in Ohio is seeking an Assistant General Manager to oversee daily operations of our luxury cabin retreat. This role requires strong organizational skills, as you will manage staff, process reservations, and ensure excellent guest services.

The ideal candidate has a minimum of 2 years of administrative experience, strong communication skills, and a proactive approach to problem-solving. The position offers competitive pay and benefits, including performance bonuses and a company-contributed 401(k).

Qualifications

• Minimum of 2 years of professional office or administrative experience.
• Prior hospitality experience preferred.
• Highly organized, detail-oriented, and proactive.

Responsibilities

• Oversee daily operations of the retreat.
• Handle reservation processing and scheduling.
• Manage staff and act as the primary on-site contact.

Skills

Organizational skills

Communication skills

Customer-service focus

Proficient with computers

Strong accountability

Detail-oriented

Education

Associate degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

Cherry Ridge Retreat Assistant General Manager Job Posting

Up to $20/hour + Tips + Performance Bonus + Profit Sharing + Company-Contributed 401(k) | Full-Time, Year-Round Work
New Plymouth (Logan), Ohio – Hocking Hills

Who We Are

Cherry Ridge Retreat is a family-owned luxury cabin retreat located on 150 private acres in Ohio’s Hocking Hills. We specialize in secluded getaways featuring private hot tubs, gourmet kitchens, luxury interiors, scenic hiking trails, and private fishing lakes.

Our mission is to deliver an elevated guest experience through exceptional attention to detail, hospitality, and operational excellence.

Who We’re Looking For

We are seeking a reliable, detail-oriented Assistant General Manager to help oversee daily operations of our upscale retreat. This role is well suited for someone who excels at staying organized, takes ownership of responsibilities, and serves as a key liaison between guests and staff.

This position plays a critical role in ensuring smooth operations and requires strong ownership, attentiveness, and availability.

Preferred Qualifications

• Minimum Associate degree or equivalent experience
• Experience as an Office Manager, Property Manager, Assistant Manager, or General Manager preferred
• Minimum of 2 years of professional office or administrative experience required
• Prior hospitality experience preferred
• Highly organized, detail-oriented, and proactive
• Strong sense of accountability and follow-through
• Proficient with computers, email, Microsoft Word & Excel, and online systems
• Comfortable using social media and internet-based tools
• Self-directed and able to complete tasks with minimal supervision
• Excellent communication, presentation, and organizational skills
• Customer-service focused with a hospitality mindset
• Ability to maintain privacy, discretion, and confidentiality

Daily Operations & Guest Experience

• Reservation processing and scheduling
• Phone and email correspondence
• Scheduling outside services and communicating w/ vendors
• Guest services, check-ins, and check-outs
• Hands‑on involvement with cabins, including hot tubs, grills, and fire pits

Housekeeping & Property Oversight

• Coordination and assistance with laundry services
• Collaboration with housekeeping staff
• Knowledge of housekeeping procedures and standards
• Quality control inspections of cabins and inventories
• Routine inspections of exterior maintenance and landscaping

Team & Operations Support

• Staff management and daily oversight
• Acting as the primary on‑site point of contact when leadership is not present
• Identifying issues proactively and communicating next steps clearly

Schedule & Availability

• Permanent, full-time position
• 30–40 hours per week (seasonally adjusted with higher hours during peak months)
• One full weekend off every other month
• Half-day Saturdays and Full Day Sundays Required
• Flexibility for family obligations and medical appointments approved by management
• $15.50 - $20/hour based on experience
• Shared tips pool (averaging $1–$2/hour, paid biweekly)
• Employer-funded retirement benefits, including a company-contributed 401(k) (After 1 year of employment @ biannual periods) and profit-sharing / pension plan
• Employees may contribute additionally, but employer contributions are made regardless of employee participation

This role does not currently include paid vacation.

Additional Requirements

• Reliable personal vehicle for on‑site travel
• Drug screening required
• Clean criminal background (background check performed)
• Proof of employment history (W-2 documentation)
• Smoke-free property

Final Candidate Verification

• Final candidates required to complete additional verification steps including (as applicable and permitted by law):
  • Credit authorization
  • Employment verification
  • Education verification

Job Requirements

• At least 3 professional references from previous supervisors
• Using a Map App. What is your driving distance to our location? Please only applicant's living less than 45 mins from our location apply.