Assistant General Manager

Swig Carmel; Indianapolis (IN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Discounted Drinks & Cookies

Flexible hours

Opportunities for Growth

Company-wide competitions

Job summary

Swig Carmel is hiring an Assistant Manager in Indiana. You will lead daily restaurant operations, coach staff, and ensure top-level guest experiences while maintaining Swig standards. You’ll handle customer service, reviews, and inventory with a focus on efficiency and profitability.

The role emphasizes teamwork, clear communication, and flexibility in a fast-paced environment. Growth opportunities and a vibrant work culture are highlighted in this position.

Qualifications

• Must be at least 16 years of age.
• Food handler's permit required.
• Previous restaurant experience is a plus.

Responsibilities

• Oversee day-to-day restaurant operations for front- and back-of-house.
• Train, develop, and mentor staff to maintain a positive work environment.
• Lead customer service efforts and manage online reviews.
• Drive sales, monitor labor costs, and improve profitability.
• Ensure prep, stocking, and staging run smoothly and efficiently.
• Adjust staffing to cover shifts and maintain service levels.
• Assist with weekly reports, inventory, and documentation.
• Maintain a safe, clean, and organized environment and enforce policies.
• Support to-go and delivery orders with accurate, timely service.
• Collaborate with the team to hit goals and welcome guests.

Skills

Leadership

Communication

Teamwork

Multitasking

Attention to detail

Customer service

Time management

Tools

Food handler permit

Job description

At Swig, we’re all about fun, energy, and giving our customers an unforgettable experience. You’ll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you’ll be part of a team that treats every customer like family.

As Assistant Manager, you’ll play a key role in ensuring the store operates smoothly, efficiently, and according to Swig’s high standards. If you’re passionate about leadership, teamwork, and delivering an exceptional experience, we want you to join our team!

How You’ll Make an Impact:

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig’s procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

What You’ll Bring to the Role:

• Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service.
• Exceptional attention to detail, ensuring everything is just right.
• Excellent communication skills — both verbal and written.
• A collaborative, growth-focused attitude, always ready to learn and help your team succeed.
• The ability to multitask and handle fast-paced situations with ease.
• A food handler's permit and reliable transportation.
• Regular, predictable attendance and the ability to work as part of a close-knit team.
• Must be at least 16 years of age.
• Previous restaurant experience is a plus!

Pay & Perks:

• Earn up to $14-17/hr (this includes tips!)
• Discounted Drinks & Cookies
• Flexible hours and a fun, fast-paced work environment.
• Opportunities for Growth
• Participate in company wide competitions for prizes and recognition!

Who We Are:

Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away for the dirty soda. Swig's employees are at the core of all we do, we offer unique opportunities and delightful teams who create happiness one cup at a time.

Swig is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, or veteran status.

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