Assistant General Manager

Amirian Management Company; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Amirian Management Company in Henderson, Nevada is seeking an Assistant General Manager to oversee daily operations of the restaurant. The ideal candidate will be responsible for staffing, financial management, and ensuring guest satisfaction.

This role involves maintaining high standards of food safety, staff training, and inventory management. The Assistant General Manager will develop employees into leadership roles and uphold company values.

Qualifications

• Proven experience in restaurant operations and management.
• Strong ability to lead and develop a diverse team.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage daily operations of the restaurant effectively.
• Ensure compliance with food safety and sanitation standards.
• Address guest complaints to improve service quality.
• Supervise and train staff members.

Skills

Leadership

Customer service

Financial management

Food safety compliance

Education

ServSafe certification

Job description

Assistant General Manager

Responsible for creating a culture that reflects the company values. Manages daily operations of the restaurant, including selection, development, and performance management of employees, oversees inventory and ordering of food and supplies, optimizes profits, and ensures guest satisfaction. Reports to the Restaurant General Manager.

Primary Responsibilities

Financial

• Adhere to company standards and service levels to increase sales.
• Ensure all financial and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.

Food Safety and Planning

• Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures and complying with health and legal regulations.
• Ensure consistent high quality food preparation and service.
• Maintain professional restaurant image, including cleanliness, proper uniforms, and appearance standards.
• Maintain accurate inventory and control cost of goods.
• Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributor, and schedule delivery of food and supplies.
• Must be ServSafe certified and uphold all ServSafe guidelines.
• Complete weekly Food Excellence Self-Assessment.

Guest Service

• Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.

Operations

• Ensure a safe working environment for employees and guests to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness.
• Investigate and resolve complaints concerning food quality and service.

Personnel

• Ensure all employees complete training.
• Communicate job expectations, planning, monitoring, and enforce policies and procedures.
• Develop employees by providing ongoing feedback and establishing performance expectations.
• Prepare schedules and ensure that the restaurant is fully staffed for all shifts.
• Develop crew members to become Shift Leaders and develop Shift Leaders to become Assistant Managers.

Accountabilities

• Maintain compliance with all state, local and federal regulations, as well as company policies and procedures. Perform loss prevention audits to ensure all laws are being followed.
• Uphold company’s purpose and values.
• Keep Restaurant General Manager promptly and fully informed of all issues and take prompt corrective action or suggest alternatives.
• Complete job responsibilities in a timely and effective manner.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and effectiveness.
• Accomplish company goals by accepting ownership.
• Perform other duties and responsibilities as required or requested.