Assistant General Manager

Cooper's Hawk Winery; Greensboro (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Dining discount 50%

Retail wine discount 40%

Discount on events 20%

Monthly wine tasting for two

Medical, dental, vision, telehealth

401(k) with company match

Wellness accounts

Paid parental leave

Paid time off

Team member relief program

Career development opportunities

Job summary

Cooper’s Hawk Winery is seeking an Assistant General Manager to help lead a high-volume, full-service restaurant with a scratch kitchen, retail tasting room, and vibrant Wine Club program. You will provide leadership across Management and Hourly Team Members, partnering with the General Manager to achieve goals and drive guest experience.

You will oversee restaurant operations, schedules, and financial reporting while coaching Managers and Team Members to maintain top hospitality standards and

Qualifications

• 3–4 years of supervisory experience in a full-service restaurant.
• Must be at least 21 years old.
• Excellent verbal and written communication skills.
• Ability to read, understand and communicate in English.
• Demonstrates financial acumen.
• Proficient in Microsoft Office Suite.
• Is results-driven; able to coach team to hit restaurant targets (Wine Club growth).
• Preferred ServSafe and state/local certifications.

Responsibilities

• Oversee overall restaurant operations and departments to include Service and Tasting Room.
• Review and approve front-of-house schedules in a timely manner.
• Ensure execution of food and service standards during shifts.
• Assist with weekly inventory procedures and financial reporting.
• Oversee training for Managers in Development and new Team Members.
• Maintain a safe, secure, and healthy work environment for all Team Members.
• Maximize financial and operational results through effective planning and execution.
• Lead the management team and achieve restaurant goals through collaboration.

Skills

Supervisory experience

Leadership development

Excellent communication

Financial acumen

Microsoft Office Suite

Coach team to hit targets

Tools

POS systems

Scheduling software

Inventory systems

Microsoft Office Suite

Job description

As an Assistant General Manager at Cooper’s Hawk, you’ll help lead a high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room, and a thriving Wine Club program. You’ll ensure exceptional shift execution—from the food we serve to the uncompromising hospitality we deliver. You’ll provide leadership and development for both Management and Hourly Team Members, while partnering closely with the General Manager to achieve restaurant goals and grow our vibrant Wine Club Community.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
• 401(k) with Company Match
• Health & Flexible Savings Accounts- Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Wellness and Mental Health Support
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Milestone Recognition and Referral Bonuses
• Career Development Opportunities

How You Wi ll Succeed

Show Up Ready: Come prepared, stay sharp, and start strong.

• Oversee overall restaurant operations and departments to include Service and Tasting Room
• Review and approve front-of-house schedules in a timely manner
• Ensure execution of food and service standards during shifts
• Ensure policies and operating systems are followed
• Assist with weekly inventory procedures and financial reporting
• Use tools like POS systems, scheduling software, inventory systems, and Microsoft Office to stay organized

Own What You See:

Take responsibility, jump in, and do what needs to be done.

• Participate in hourly Team Member hiring and onboarding
• Train and verify Team Members’ understanding of Cooper’s Hawk standards
• Oversee training for Managers in Development, Lead Restaurant Trainers, and new Team Members
• Maintain a safe, secure, and healthy work environment for all Team Members
• Maximize financial and operational results through effective planning and execution

Stay in Sync:

Communicate often, move with your team, and keep service flowing.

• Ensure strong collaboration and communication between kitchen and front-of-house operations
• Partner with the General Manager to lead the management team and achieve restaurant goals
• Conduct weekly inventory audits and support financial reporting
• Attend and contribute to Community and leadership meetings

Make It Personal:

Be genuine, listen well, and tailor the experience.

• Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment
• Develop and support Restaurant and Kitchen Managers through coaching and mentorship
• Ensure Team Members have the tools, support and training needed to succeed

Add a Touch:

Go beyond the expected to create memorable moments.

• Build and maintain the Wine Club Community by ensuring Team Members are trained to educate and invite Guests
• Celebrate team achievements and milestones
• Lead by example and inspire a culture of pride and passion

What You Wi ll Bring

• 3-4 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred
• A minimum age requirement of 21 years
• Excellent verbal and written communication skills
• Ability to read, understand and communicate in English
• Demonstrates financial acumen
• Proficient in Microsoft Office Suite
• Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)
• Preferred certifications include ServSafe and state/local licensing requirements
• Must be able to lift and carry up to 40 lbs.
• Must be able to stand for at least 10 hours per shift
• Must have the ability to work 50-60 hours per week
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays
• Maintains a professional image by adhering to guidelines listed in the Team Member Handbook

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.