Assistant General Manager

Victra - Verizon Authorized Retailer; Elyria (OH); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Comprehensive benefits

Job summary

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a retail team and deliver exceptional customer experiences in a busy store.

You will coach your team, drive sales targets, manage daily operations, and ensure effective merchandising. This role requires leadership, customer focus, and a drive to succeed in a competitive retail environment.

Qualifications

• Background in customer service within retail, restaurant, or wireless industry preferred.
• Strong leadership and mentoring abilities to develop a high-performing team.
• Proven track record of meeting or exceeding sales goals and contributing to store performance.

Responsibilities

• Lead store team in achieving daily/weekly/monthly sales targets and quotas.
• Resolve customer issues and guide transactions to deliver an outstanding experience.
• Set and communicate goals for the team and monitor performance against metrics.
• Oversee store operations including merchandising, inventory, cash handling, and safety/compliance.

Skills

Customer service

Leadership

Sales

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.

Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.

We believe in#Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it's done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Here is what we can offer you in exchange for your world-class work:

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you.

Compensation

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $13.00 plus uncapped commission.

What We Are Looking For...

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age
• Legally authorized to work in the United States

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time

Training Requirements

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

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