Assistant General Manager

FirstService Residential; Dallas (TX); Vor Ort; USD 65.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) matching

Paid holidays

Zusammenfassung

FirstService Residential in Dallas seeks an on-site property manager to support the General Manager with daily operations, administrative tasks and resident relations for luxury living communities. You will handle tenant onboarding, service coordination, reporting, and coordination with vendors and staff to maintain standards.

The role emphasizes exceptional customer service, strong leadership, and the ability to manage multiple projects while ensuring safety and compliance across common areas

Qualifikationen

• Education/Training: High school diploma or equivalency required. BA/BS in Business Administration or related field preferred.

Aufgaben

• Demonstrates superior customer service at all times and a genuine desire to serve with a professional demeanor and polished appearance.
• Adheres to the company Mission Statement, Values and Global Service Standards of FirstService Residential.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Responsible for the preparation and distribution of home owner-s manuals, New Homeowner Orientation meetings, daily property and amenity inspections, emergency procedures and other necessary formalized communication required for on-boarding new Residence Owners and new Associates
• Build a personal rapport/trust with all homeowners at the time of Orientation and throughout their residence, understanding likes/dislikes, personal preference and priorities relative to their high-rise living expectations
• Possess excellent interpersonal skills and the ability to speak to all levels of clientele.
• Ensures that resident and guest concerns are resolved in a professional and timely manner.
• Responsible for supervising the Front Desk Concierge to ensure service standards are delivered to every Residence Owner.
• Responsible for training and/or on-boarding Front Desk Concierge and tracking their performance for a 90-day Performance Review and follow up opportunities.
• Oversees the tracking and response to home owners- service requests through Connect work order system
• Responsible for scheduling loading dock/service elevator for all move-in, move-out as well as other service elevator requests.
• Responsible for scheduling and managing the Guest Suites and Party Room reservations and ensuring the rooms are prepared for upcoming reservations.
• Maintains Preferred Vendor List and coordinates Certificate of Insurance (COI) requirements for any/all vendors requesting community access.
• Assists General Manager with resident communications re: delinquency and violation notifications
• Assists General Manager with monthly, quarterly and annual financial reporting, as well inputting of all financials to the Connect (timely and efficiently).
• Reviews, approves and maintains the utility billing reports and delinquent follow-up.
• Responsible for managing multiple projects and work assignments simultaneously in support of the General Manager, i.e. administrative work, mailings, staff meetings, on-boarding materials, updating and maintaining standard operating procedures.

Kenntnisse

People management

Customer service

Time management

Interpersonal skills

Analytical reading of procedures

Ausbildung

High school diploma or equivalent

BA/BS in Business Administration or related field

Tools

Microsoft Office

Jobbeschreibung

Job Overview

This position will assist in the management of the property in accordance with company policies, procedures and standards, as well as provide administrative support to the General Manager. This individual will have a thorough understanding of luxury living and applicable service standards. In addition, knowledge and skill in the areas of income/expense management and administration, physical facilities management and homeowner relations.

Description

This position will assist in the management of the property in accordance with company policies, procedures and standards, as well as provide administrative support to the General Manager. This individual will have a thorough understanding of luxury living and applicable service standards. In addition, knowledge and skill in the areas of income/expense management and administration, physical facilities management and homeowner relations.

Your Responsibilities

• Demonstrates superior customer service at all times and a genuine desire to serve with a professional demeanor and polished appearance at all times.
• Adheres to the company Mission Statement, Values and Global Service Standards of FirstService Residential.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Responsible for the preparation and distribution of home owner-s manuals, New Homeowner Orientation meetings, daily property and amenity inspections, emergency procedures and other necessary formalized communication required for on-boarding new Residence Owners and new Associates
• Build a personal rapport/trust with all homeowners at the time of Orientation and throughout their residence, understanding likes/dislikes, personal preference and priorities relative to their high-rise living expectations
• Possess excellent interpersonal skills and the ability to speak to all levels of clientele. Must have good listening skills with the ability to anticipate needs even before inquiry or request from Residence Owners.
• Ensures that resident and guest concerns are resolved in a professional and timely manner.
• Reports any resident or guest dissatisfaction to General Manager.
• Responsible for supervising the Front Desk Concierge to ensure service standards are delivered to every Residence Owner.
• Responsible for training and/or on-boarding Front Desk Concierge and tracking their performance for a 90-day Performance Review and follow up opportunities.
• Oversees the tracking and response to home owners- service requests through Connect work order system
• Responsible for scheduling loading dock/service elevator for all move-in, move-out as well as other service elevator requests.
• Responsible for scheduling and managing the Guest Suites and Party Room reservations and ensuring the rooms are prepared for upcoming reservations.
• Maintains Preferred Vendor List and coordinates Certificate of Insurance (COI) requirements for any/all vendors requesting community access.
• Assists General Manager with resident communications re: delinquency and violation notifications
• Assists General Manager with monthly, quarterly and annual financial reporting, as well inputting of all financials to the Connect (timely and efficiently).
• Reviews, approves and maintains the utility billing reports and delinquent follow-up.
• Responsible for managing multiple projects and work assignments simultaneously in support of the General Manager, i.e. administrative work, mailings, staff meetings, on-boarding materials, updating and maintaining standard operating procedures.
• Follows safety procedures and maintains a safe work environment in all common areas as well as heart of the house.
• Responds to emergency situations in a timely manner, recording/documenting all details of incident.
• Prepares Board Meeting Packets, attends and prepares the Meeting Minutes of all meetings of the Board of Directors, Monthly/Special/Annual
• Assists in preparation of Weekly Management Reports, Community Newsletter and other mass communications.
• Performs daily property inspections of residential common areas, including the Pool Deck, Fitness Center, Dog Run, Loading Dock, in and around assigned Retail area.
• Maintains current resident information in Connect (amenity reservations, vehicle, pets and visitor registrations). Communicates and updates the Front Desk Concierge of changes, in order to continuously delivery exceptional service and anticipate the needs of our customers.
• Assumes all other duties and responsibilities as directed by General Manager.
• Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.

Skills - Qualifications

Education/Training: High school diploma or equivalency required. BA/BS in Business Administration or related field preferred.

Experience/Knowledge/Abilities: Experience as an on‑site manager managing the property or building operations, such as staff and service contracts, resident retention and resident improvements is preferred. Strong management/supervisory experience, working knowledge of customer service principles and practices along with time management and interpersonal skills. Ability to read, analyze, and interpret technical procedures, regulations or documents with a similar degree of complexity. Strong interpersonal skills.

Computer literacy: Proficiency and working knowledge of Microsoft Office applications.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$65000 - $70000 / year

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.