Assistant General Manager

One Off Hospitality Group; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

One Off Hospitality Group is seeking an Assistant General Manager to lead front-of-house operations at AVEC River North. This role focuses on guest experiences, staff leadership, and adherence to policies to ensure smooth, profitable service.

Responsibilities include staff training, table leadership during service, and collaboration with marketing for promotions, with a commitment to safety, cleanliness, and high guest satisfaction.

Qualifications

• High School Diploma or GED required.
• ServSafe and BASSET Certification required.
• Open availability.
• Ability to handle stress under pressure.
• Willingness to maintain a clean, safe working environment.
• Strong attention to detail and multitasking.
• Ability to work independently with minimal supervision.
• Familiarity with 7 Shifts, Tock and Toast a plus.
• Strong bar background a plus (ordering, menu development and inventory).

Responsibilities

• Maintains a cheerful, courteous disposition and a neat, professional image.
• Promotes cooperative effort, team spirit and good morale among employees.
• Understands FOH roles and assists during absences or high volume.
• Upholds existing policies and systems for office duties and guest service.
• Trains staff on menu items and service standards.
• Supervises staff to ensure guest satisfaction and cleanliness.
• Collaborates with GM, marketing, and social media on promotions.
• Greets guests personally and touches tables during service for strong service.
• Resolves guest complaints and escalates as needed.
• Adheres to safety and sanitation policies and procedures.

Skills

ServSafe Certification

BASSET Certification

Open Availability

Customer Service

Team Leadership

Education

High School Diploma or GED

Tools

7 Shifts

Tock

Toast

Job description

Description

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.

REPORTS TO: GENERAL MANAGER

LOCATION: AVEC RIVER NORTH

FLSA: EXEMPT

POSITION SUMMARY: Assistant General Managers are passionate about providing unforgettable experiences for our guests. Front-end management directs and oversees all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations. Additionally, this role possesses an enhanced focus and dedication to the details of all FOH organization and service.

Requirements

Essential Duties & Responsibilities

The essential functions include, but are not limited to the following:

• Maintains a cheerful, courteous disposition and a neat, clean and professional image
• Promotes cooperative effort, team spirit and good morale among employees
• Thorough understanding of all FOH hourly roles and duties and willingness to assist in the event of absence or increased volume
• Understanding and upholding existing policies and systems as pertains to both office duties and guest service
• High level attention to detail in all aspects of work
• Maintains up-to-date knowledge of all food and beverage items on menu and trains the staff on the same
• Supervises staff during, before, and after service to ensure high levels of guest satisfaction and that all standards of cleanliness and quality are being upheld
• Participates in daily inspections and periodic audits to check safety of equipment
• Collaborates with GM, marketing, and social media teams on ideas for promotions and advertising
• Prioritizes excellent guest service including personally greeting guests and touching tables during service
• Enhances and strengthens guest relationships, both established and new
• Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
• Has a strong understanding of company background, core values and philosophy
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Adheres to all company safety and sanitation policies and procedures

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or GED graduate
• ServSafe and BASSET Certification required
• Open availability
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently with minimal supervision
• Familiarity with 7 Shifts, Tock and/or Toast a plus
• A strong bar background a plus, especially experience with ordering, menu development, and inventory management

Physical Demands and Work Environment

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours/days as business dictates
• Ability to stand for up to 8-10 hours a day

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.