Assistant General Manager

Snooze; Charlotte (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

No late nights

Weekly pay

Health insurance

401k

Telehealth

Paid vacation time

Paid sick time

Paid holidays

Volunteer time

Other benefits

Job summary

Snooze is seeking an Assistant General Manager to lead both Front of House and Heart of House operations in our Charlotte restaurant. You will partner with the GM to drive guest satisfaction, financial performance, and a positive culture, while coaching a team of Snoozers toward excellence.

The role requires a minimum of 2 years in restaurant management, a passion for hospitality, and the ability to manage schedules, payroll, inventory, and service standards.

Qualifications

• Must have 2+ years of restaurant management experience.
• Strong leadership and mentoring abilities.
• Proficient in cash handling and POS operations.
• Excellent communication and guest service focus.
• Food safety certifications up-to-date.

Responsibilities

• Understand Snooze policies and standards across FOH and HOH.
• Lead shifts, guide team performance, and ensure exceptional guest service.
• Monitor food quality, taste, and presentation throughout shifts.
• Manage purchasing, inventory, and cost control of food and beverages.
• Oversee POS, discounts, and cash reconciliation.
• Resolve guest concerns quickly and professionally.
• Coordinate training and cross-training for Snoozers.
• Support local marketing initiatives and community engagement.

Skills

Restaurant management

Team leadership

Cash handling

Communication

Problem solving

Food safety certification

Staff coaching

Tools

POS system

Job description

We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us?

The Assistant General Manager Role at Snooze

As a Snooze Assistant General Manager (AGM), you’re the right-hand to the General Manager and a key leader in our restaurant operations. You're fully immersed in both Front of House and Heart of House, guiding team performance, running smooth shifts, managing financials, and building future Snooze leaders. You must hold vital our beliefs in Craveable food and beverage, fun ambiance and radical hospitality. Your job? Elevate everything—from Guest experience to financial results and culture.

This is a high-impact, experienced leadership role, best suited for someone with at least 2 years of restaurant management experience who’s ready to take a bigger bite out of leadership

The Benefits!

At Snooze, we not only want to pay you for the great work you do each and every day, but we also want to help you take care of yourself and your family. Below is a breakdown of a few benefits Snooze offers for this position.

• No late nights—you’ll be home by dinner time every night!
• Weekly pay and competitive hourly rates
• Competitive Basic Health, Dental, Visions, Pet, and Accident Insurance Plans
• Employer-paid Short Term Disability and Life Insurance Plans
• 401k/Roth 401k Plans
• Unlimited affordable Telehealth program
• 120 Hours (15 days) of vacation time accrued per year and paid at a regular rate
• 40 Hours (5 days) of paid sick time paid at regular rate per year
• Four (4) Paid Holidays- Closed Thanksgiving and Christmas Day to spend time with family and friends
• 8 Hours (1 day) of paid community volunteer time paid at regular rate per hour
• Other benefits include potential field trips, community engagement, personal and professional growth, and advancement opportunities.

The Position Specifics

Taking on the role of Assistant General Manager isn’t just about bacon and pancakes. The responsibilities of this position include:

• Completely understand all Snooze policies, procedures, standards, specifications, guidelines and expectations.
• Ensure that all Guests feel welcome and are given responsive, friendly, courteous and exceptional service.Demonstrate expert knowledge of Snooze’s recipes and Food & Beverage Doctrine, leading the team in consistent, accurate execution of all menu items across every shift.
• Continuously monitor food and beverage quality throughout each shift, ensuring every item meets Snooze’s standards for taste, presentation, and temperature.
• Execute daily systems and checklists put in place to ensure recipe adherence and safety & sanitation including but not limited to Snooze’s Tasting Buddy, Sanitation Checks, and Quality Checks.
• Be prepared to control and monitor the purchasing, receiving, inventory, and cost management of all food and beverage products.
• Maintain comprehensive understanding of the Point of Sale (POS) system and how to administer discounts and comps.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies and procedures.
• Resolve escalated Guest concerns quickly, kindly, and professionally.
• Update hourly Snoozers with necessary information about the shift and Snooze initiatives through written and verbal communication.
• Manage the flow of service during shifts, ensuring an exceptional Snooze experience for both Guests and Snoozers while keeping operational goals and objectives top of mind.
• Monitor and evaluate Snoozer performance and lead in-the-moment coaching conversations as it relates to the Guest experience and food quality.
• Open and close the restaurant following Snooze’s “Open to Close” guidelines
• Conduct, monitor, and schedule hourly Snoozer training and support development of cross-training.
• Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance.
• Operate with a high level of integrity and leadership presence delivering on the Snooze Leadership Principles
• Support execution of local marketing initiatives, Snooze Catering and after-hours events on and offsite
• Partner with GM to implement local marketing, community engagement, and sales initiatives
• Drive Snooze's Impact initiatives by engaging Snoozers at all levels and leading the Change Maker program, fostering a culture of community involvement and sustainability through hands-on participation and advocacy.
• Bring strong leadership to both Front of House and Heart of House operations with the ability to support across all areas of the restaurant.
• Lead a schedule that splits your work week between FOH and HOH leadership shifts
• Partner with the General Manager to lead disciplinary actions, performance reviews, and strategic Snoozer development
• Assist the General Manager and Head Chef in preparing all required paperwork, including inventory, par sheets, ordering, forms, reports, performance reviews and schedules.
• Maintain Snooze standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating and terminating based upon company policy.
• Schedule labor by anticipating sales while ensuring all hourly Snooze are filled and labor cost objectives are met.
• Play a pivotal role in recruiting, hiring, and onboarding top-tier talent, leading training initiatives, and contributing to high-level strategic planning to drive operational excellence and long-term growth.
• Support the GM in overseeing daily financial operations, ensuring effective management of budgets and adherence to P&L targets across all shifts; analyze sales trends, control costs, and implement strategies to optimize profitability and reduce waste.
• Assist with weekly payroll and accounts payable, ensuring accuracy and timely submission.
• Supports in a General Manager capacity when GM is unavailable, stepping confidently into full operational ownership
• Coach Assistant Managers, Supervisors, Shift Leads and high-potential Snoozers to support development and career path
• Ensure compliance with health, safety, labor, and food handling regulations
• Help to create a fun, safe and rewarding work environment for all Snoozers.
• Other tasks, duties, and responsibilities as assigned to meet Snooze’s business and operational needs

Is this the role for you?

Assistant General Managers at Snooze...

• Must be 21 years of age and authorized to work in the United States
• Have 2+ years of restaurant management experience and a deep love for both FOH and HOH operations
• Possess excellent basic math skills and can operate a Point of Sale system and conduct basic cash management
• Are confident running the Front of House or the Heart of House and can pivot between both seamlessly
• Have managed scheduling, payroll, inventory, and cost control systems
• Are expert communicators with a passion for coaching and team development
• Are agile problem-solvers who thrive under pressure and adapt with a smile
• Obtain food safety certifications and are up-to-date on all regulatory requirements
• Must be able to communicate and understand the predominant language(s) of the restaurant’s trade area
• Are able to work in a standing position for long periods of time (up to 10 hours)
• Must have the stamina to work 45 to 55 hours per week

Full Salary Range: $64,500-$74,500

Hiring Range: $64,500-$69,500

New Snoozers typically start within the hiring range, with movement through the full salary band based on demonstrated mastery of core competencies, expanded skillset, and sustained performance over time. This allows us to create meaningful opportunity for growth.