Assistant General Manager

Team Car Care West, LLC (US); Carlsbad (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K plan w/ company match

Biweekly Bonus Incentives

DailyPay

Employee Discount

Employee Referral Bonuses

Fleet Referral Bonuses

PTO after 180 days

Uniforms paid for and laundered

Job summary

Team Car Care West, LLC (US) in Carlsbad, CA is seeking an Assistant General Manager to lead daily operations, drive guest satisfaction, and boost sales with the General Manager. The role demands strong leadership and a customer-first approach.

You will coach teammates, manage inventory, assist with budgeting and forecasts, and ensure safety and cleanliness while delivering an outstanding guest experience.

Qualifications

• Exceptional oral and written communication skills.
• Proven leadership ability and team motivation.
• Ability to analyze financial objectives to drive sales and service results.
• Guest-first mindset with a focus on guest experience.

Responsibilities

• Lead revenue growth with GM and coach frontline staff to deliver excellent customer service.
• Manage inventory and product orders to meet business needs.
• Assist budgeting, sales forecasts, and expense controls.
• Provide guidance, mentoring, and coaching to team members.
• Ensure the service center is clean, safe, and presentable per standards.
• Lead daily team huddles and store meetings; set direction to achieve goals.
• Assist guests with questions in person, electronically, or by phone.

Skills

Leadership

Communication

Customer service

Budgeting

Financial analysis

Mentoring

Job description

Job Title:Assistant General ManagerLocation:6021 Paseo Del Norte Carlsbad, CA 92009Compensation:$20.00 - $22.00Worker Type:EmployeeTime Type:Full timeJob Description:Embark on a rewarding career journey with us today as an Assistant General Manager!FULL-SERVICE REWARDS:401K plan w/ company matchBiweekly Bonus IncentivesCareer advancement opportunitiesDailyPayDo not need to pay for toolsEmployee DiscountEmployee Referral BonusesFleet Referral BonusesMedical/dental/vision insurance benefitsPerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.PTO after 180 daysSpot bonuses through our internal rewards programUniforms paid for and launderedGEAR UP FOR YOUR ROLE:Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.HOW YOU WILL DRIVE SUCCESS:Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.Ensure our quality control measures and processes are followed consistentlyCarry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiativesAssist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.Provide clear and detailed direction to the team consistentlyEnsure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)Provide guidance and mentoring to the automotive technicians and CSA'sPerform opening and closing duties when the General Manager (GM) is offAssist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business needLeads daily team huddles and store meetings. Setting the direction for achieving the business goalsManages inventory and product order that meets the business needAdheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guestsAssist guests with their questions and needs. In-person, electronically, or via the telephoneUNDER THE HOOD – WHAT YOU’LL NEED:One to three years of retail management experience; Professional automotive experience is not required.Must have exceptional oral and written communication skillsIs a proven leader that possesses the ability to inspire and motivate diverse groups of peopleHas sound business sense and a comprehensive understanding of the retail industryCan analyze, comprehend, and recommend financial objectives that help increase sales and service resultsDemonstrate a positive, helpful attitude as well as professional conduct and appearance alwaysEnjoys and is energized by a fast-paced, flexible, high-performance retail environmentHas a \"Guest First\" mindsetYou must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must be able to stand on your feet on hard surfaces like concrete or metalExpect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumesMust be able to lift and move work-related items up to 50 poundsPerform all other duties as assigned or needed.Must be at least 18 years of ageEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.