Assistant General Manager

Team Car Care West, LLC (US); Bolingbrook (IL); On-site; USD 50,145,000 - 57,308,000; Full time

Benefits offered by this job

401K with match

Biweekly bonuses

DailyPay

Employee discounts

PTO after 180 days

Uniforms provided and laundered

Medical/dental/vision insurance

Referral bonuses

Fleet referral bonuses

PerkSpot discounts

Job summary

Team Car Care West, LLC (US) in Bolingbrook, IL is seeking an Assistant General Manager to lead the service center's day-to-day operations, drive guest satisfaction, and support the GM with revenue growth and team development.

You will coach technicians and CSAs, manage inventories and cash handling, participate in budgeting and forecasts, and ensure safety and cleanliness per guidelines. The role offers full-time hours, hourly pay, and opportunities for advancement.

Qualifications

• Must have exceptional oral and written communication skills
• Proven leadership abilities with the capacity to inspire and motivate diverse teams
• Strong business sense with understanding of retail operations
• Ability to analyze financial objectives to boost sales and service results
• Guest-first mindset in a fast-paced retail environment

Responsibilities

• Lead daily team huddles and store meetings to drive business goals
• Assist GM with budgeting, sales forecasts, and expense controls
• Manage inventory and product ordering to meet business needs
• Ensure safety, cleanliness, and adherence to company standards
• Guide automotive technicians and CSAs through coaching and training
• Provide exceptional guest experiences and respond to guest issues promptly
• Open/close store duties when GM is absent

Job description

Job Title:Assistant General ManagerLocation:101 Brook Court Bolingbrook, IL 60440Compensation:$17.50 - $20.00Worker Type:EmployeeTime Type:Full timeJob Description:Embark on a rewarding career journey with us today as an Assistant General Manager!FULL-SERVICE REWARDS:401K plan w/ company matchBiweekly Bonus IncentivesCareer advancement opportunitiesDailyPayDo not need to pay for toolsEmployee DiscountEmployee Referral BonusesFleet Referral BonusesMedical/dental/vision insurance benefitsPerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.PTO after 180 daysSpot bonuses through our internal rewards programUniforms paid for and launderedGEAR UP FOR YOUR ROLE:Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.HOW YOU WILL DRIVE SUCCESS:Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.Ensure our quality control measures and processes are followed consistentlyCarry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiativesAssist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.Provide clear and detailed direction to the team consistentlyEnsure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)Provide guidance and mentoring to the automotive technicians and CSA'sPerform opening and closing duties when the General Manager (GM) is offAssist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business needLeads daily team huddles and store meetings. Setting the direction for achieving the business goalsManages inventory and product order that meets the business needAdheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guestsAssist guests with their questions and needs. In-person, electronically, or via the telephoneUNDER THE HOOD – WHAT YOU’LL NEED:One to three years of retail management experience; Professional automotive experience is not required.Must have exceptional oral and written communication skillsIs a proven leader that possesses the ability to inspire and motivate diverse groups of peopleHas sound business sense and a comprehensive understanding of the retail industryCan analyze, comprehend, and recommend financial objectives that help increase sales and service resultsDemonstrate a positive, helpful attitude as well as professional conduct and appearance alwaysEnjoys and is energized by a fast-paced, flexible, high-performance retail environmentHas a \"Guest First\" mindsetYou must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must be able to stand on your feet on hard surfaces like concrete or metalExpect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumesMust be able to lift and move work-related items up to 50 poundsPerform all other duties as assigned or needed.Must be at least 18 years of ageEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.